Extended Stay America Sr. Director of Regional Operations in St Louis, Missouri
Requisition Number:45317Job Title:Sr. Director of Regional OperationsArea of Interest:OperationsCity:St LouisState / Province:MissouriPositon Type:Full Time - PermanentRequirements:
Bachelor’s degree in Business or related field or a combination of equivalent education and work experience. Six years of experience managing multi-property level hotels, and direct supervision of at least 10 managers or the equivalent combination of the two
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Must have a thorough knowledge of the market, competition, demand generators and new supply for each property within the region
Demonstrated effective verbal and written communication skills for the purpose of providing information to guests, vendors, senior management and staff.
Strong problem solving and time management skills required.
Conflict management/resolution and negotiation/persuasion skills critical.
Must possess strong analytic ability
ENVIRONMENTAL JOB REQUIREMENTS
Extensive travel is required
While performing the duties of this job, the associate is regularly required to talk and listen to guests and company associates. The associate frequently is required to stand.
POSITION PURPOSE AND SUMMARY
The SDRO is responsible for their overall region’s performance and directing a team of District Managers. Objectives include: delivering on financial performance objectives, market share performance, human capital development/management and driving key metrics to meet targets and overall company objectives.
MAJOR OBJECTIVES AND KEY JOB DUTIES
Ensure District Managers are driving Company initiatives and maintaining/ improving brand reputation.
Guide District Managers to provide the best possible experience for our guests and associates in alignment with ESA Shared Values.
Guide development in human resource areas including: recruiting, training, coaching, succession plans and annual reviews/merit.
Ongoing financial performance review to ensure budget goals are achieved through revenue generation and sound expense control to meet company flow-through targets. Ongoing review and accurate forecasting of revenue/expenses and action planning as needed.
Responsible for taking the leadership role in managing Revenue Triangle and providing guidance through action planning and result review, including active involvement in rate review, sales strategies and execution.
Overall management of capital needs for region and expenditure for optimal asset management.
Aggressive oversight of safety/health standards. Limit exposure to factors that could negatively impact brand reputation… including Department of Labor, risk management, loss prevention and security concerns.
At least once per year, conduct a sales call to each of the top 10 revenue generating accounts in the region.
Respond to escalated guest and associate concerns in a timely fashion to ensure satisfaction.
Oversee maintenance and renovations at properties to ensure physical assets of the company are kept clean, safe and up to date.
Develop and maintain high morale and a professional work environment. Lead by example and promote accessibility.
Encourage an ongoing “Care for the Community” effort within the region.