CACI International GEOINT Services Operations and Sustainment Lead in Springfield, Virginia
The GEOINT Services - FADE team of BIT Systems, a CACI Company, is looking to hire an Operations and Sustainment Lead to help manage a critical new facet of our expanding business within the National Geospatial-Intelligence Agency (NGA).
NGA’s GEOINT Services initiative has successfully delivered a number of critical geospatial applications and mission capabilities across several security domains. These capabilities have received security accreditation and are being adopted by the intelligence community as a whole.
Our NGA customer recognizes the need of formalized support for these critical applications. A geographically distributed team needs to be stood up spanning Springfield VA (NCE), St. Louis MO (2nd Street) and Denver CO (BCF).
Job Summary & RESPONSIBILITIES:
The Operations and Sustainment (O&S) Lead will help staff and then manage the efforts of tier 1 and tier 2 support technicians, system reliability engineers, and security engineers across these locations. The O&S team fills several critical roles for GEOINT Services including being the primary customer service point of contact for critical mission users. O&S will also support applications deployed for development staff building applications across the NGA. O&S interacts directly with the GEOINT Services Capabilities and DevOps engineering teams providing feedback and suggestions for improvements to both the reliability and functionality of mission applications. Finally, O&S is charged with continuous system monitoring for both availability and security, and will help develop and/or acquire the tools necessary to perform those functions.
The ideal candidate will have very strong communications and leadership skills, along with a broad technical understanding of modern software systems and cloud technologies. The willingness to interact with end-users within the NSG community and manage customer outreach is also critical.
- Typically requires bachelor’s degree or equivalent and 10 to 12 years of related experience.
Required Technologies and Skills:
Strong understanding of DevOps best practices
Strong leadership skills with the ability to manage geographically diverse teams
Understanding of Tier 1 and tier 2 support methodologies
Understanding of the software development lifecycle
Familiarity with cloud technologies including AWS, C2S, and Platform as a Service
Customer service and customer satisfaction focus
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.
BIT Systems Inc. is a CACI company.
The commitment of our employees to "Engineering Results" is the catalyst that has propelled BITS to becoming a leader in software development, R&D, sensor development, and signal processing. Our engineering teams are highly adept at solving complex problems with the application of leading-edge technology solutions, empowering our employees to make better mission-critical decisions. We provide the tools you need to succeed.
Our work environment is mission-focused but relaxed; is professional but casual; and requires individual responsibility within team constructs. We offer an environment where business casual and shorts/flip flops work side by side successfully; we let you be you.
Additional BITS Information:
Not to mention BITS benefits are quite unique. Basically, BITS benefits equate to 50% of salary on TOP of your base salary. The first part is a tax-qualified profit sharing retirement plan to which BITS annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account under the plan. The second part consists of BITS' Individual Benefit Account Plan (the IBA), which is used for premiums, medical reimbursements, dependent care, education and BITS' Paid Time Off (PTO) Policy. Both components of the BITS benefit package are paid for by BITS in addition to your base salary and potential performance bonuses. http://www.caci.com/bit-systems/benefits.shtml
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.