MassMutual Financial Group Operations Data Management Consultant in Springfield, Massachusetts

Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love. Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016). In addition, MassMutual has been recognized as a World s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly. For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest.

POSITION SUMMARY

Develop and/or maintain reports and other versions of Recognition data. May be responsible for developing/maintaining databases. Provide general consulting to business partners in the identification of information delivery solutions and resolution of information flow and data maintenance issues. Work with data owners to correct data errors and identify necessary workflow and/or systems changes. Specify, test and signoff on related systems changes & modifications due to new products. Ongoing support of business reports.

RESPONSIBILITIES

  • Respond to information requests from business clients

  • Interface with internal customer and communicate complex ideas clearly and comprehensively

  • Deliver post-implementation production support

  • Create, update and maintain all formal documentation

  • Create defects when production issues are found and participate in testing of the IT fix

  • Conduct and/or assist in end user training program when applicable

  • Make practical suggestions for improving work processes

  • Contribute to achievement of work group goals

  • Looks for and find ways to improve business operations

  • Work on projects, as assigned by manager

  • Reporting mechanisms may include Cognos 7.4, Cognos 10, Cognos 11, DSP, EDD, EZTrieve,FOCUS, Mainframe, Microsoft Access, Microsoft Excel, SPARC, SQL, Other

BASIC QUALIFICATIONS:

  • Very strong PC skills including Microsoft Office Applications

  • Ability to work independently with minimal supervision to meet deadlines

  • Strong written and verbal communication skills

  • Strong customer service skills

  • Drive innovation and change relating to servicing the customer and developing efficient day to day operations

  • Strong organizational skills with attention to detail

  • Ability to work independently and be part of a high performance team

  • Candidate must have the ability to work in the US without requiring sponsorship

PREFERRED QUALIFICATIONS

  • Preferred experience with reporting mechanisms noted above.

WINNING WAYS

• Focus on the Customer: Know your customers well; add value with a sense of urgency.

• Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies

• Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.

• Work Collaboratively: Partner with others to achieve results that leverage the right resources

• Achieve Results: Focus on winning; consistently exceed expectations, beat the competition

MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.