MassMutual Financial Group Operations Data Management Consultant in Springfield, Massachusetts
Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love. Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016). In addition, MassMutual has been recognized as a World s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly. For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest.
Develop and/or maintain reports and other versions of Recognition data. May be responsible for developing/maintaining databases. Provide general consulting to business partners in the identification of information delivery solutions and resolution of information flow and data maintenance issues. Work with data owners to correct data errors and identify necessary workflow and/or systems changes. Specify, test and signoff on related systems changes & modifications due to new products. Ongoing support of business reports.
Respond to information requests from business clients
Interface with internal customer and communicate complex ideas clearly and comprehensively
Deliver post-implementation production support
Create, update and maintain all formal documentation
Create defects when production issues are found and participate in testing of the IT fix
Conduct and/or assist in end user training program when applicable
Make practical suggestions for improving work processes
Contribute to achievement of work group goals
Looks for and find ways to improve business operations
Work on projects, as assigned by manager
Reporting mechanisms may include Cognos 7.4, Cognos 10, Cognos 11, DSP, EDD, EZTrieve,FOCUS, Mainframe, Microsoft Access, Microsoft Excel, SPARC, SQL, Other
Very strong PC skills including Microsoft Office Applications
Ability to work independently with minimal supervision to meet deadlines
Strong written and verbal communication skills
Strong customer service skills
Drive innovation and change relating to servicing the customer and developing efficient day to day operations
Strong organizational skills with attention to detail
Ability to work independently and be part of a high performance team
Candidate must have the ability to work in the US without requiring sponsorship
- Preferred experience with reporting mechanisms noted above.
• Focus on the Customer: Know your customers well; add value with a sense of urgency.
• Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies
• Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.
• Work Collaboratively: Partner with others to achieve results that leverage the right resources
• Achieve Results: Focus on winning; consistently exceed expectations, beat the competition
MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.