MassMutual Financial Group Operational Support Specialist in Springfield, Massachusetts

Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love. Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016). In addition, MassMutual has been recognized as a World’s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly. For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest. (Include disclaimer below if description is accompanied by the corporate logo) MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives.


USIG Operations, USIG Client Services, Document Management Services & Data Quality

Job Summary:

Responsible for performing daily tasks such as sorting and routing incoming mail, filing and retrieving documents, running reports, mailing documents to intended recipients, indexing /assigning requests to business partners and scanning documents into an electronic imaging system. Additional responsibilities may include performing research to resolve inquires, auditing filing to ensure record retention accuracy and updating client information. Applies knowledge of department policies and procedures, and utilizes a general understanding of other department’s functions.

Role Characteristics:

• Performs a variety of duties requiring specific job skills

• Possesses the ability to switch tasks throughout the day as needed while maintain appropriate accuracy and productivity levels

• Follows general instructions or procedures

• Limited authority to make decisions that go beyond established expectations and guidelines

• For technical jobs, structured analysis and interpretations are required

• Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/revenue

• Applies knowledge to handle many problems independently but seeks guidance in highly complex situations

• Applies basic PC skills

• Typically has at least 2+ years of related experience

Job Responsibilities and Requirements:

• Providing administrative support, data entry and various clerical duties; conducting research utilizing internal data and outside research sources.; and accommodating the storage of records and documents


• High School Diploma

• 1+ years of administrative experience

• 1+ years of data entry experience

• Qualified candidates must be authorized to work in the US for any employer without requiring VISA sponsorship


• Bachelor’s degree

• Financial services experience

• Ability to be flexible and multi-task in a fast pace, high production environment

• Ability to lift and move boxes up to 40 pounds (as needed to support department)

• Ability to sit, reach, grasp, lift, carry, bend, push and pull

• Perform detailed work, consistently delivering high quality results

• Digital dexterity (i.e., ability to use a computer keyboard and toggle between various screens)

• Communicate effectively in both written and verbal forms

• Embrace teamwork (e.g., think globally, help others, build and maintain effective relationships, value diverse ideas and experiences)

• Be a proponent of change (e.g., seek out process improvement opportunities, learn from mistakes, easily adapt to change and critical thinking)