Verizon Field Operations Manager in Springfield, Massachusetts

Field Operations Manager in Springfield What you'll be doing... As the Field Operations Manager you'll manage a diverse team of 20+ outside Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. It's our customer-first culture that sets us apart. Come be a part of this incredible hands-on team! + Lead, motivate, develop and coach your field Technicians. + Develop action plans to mitigate service issues. + Proactively collaborate with labor/union. What we're looking for... You'll need to have: + Bachelor's degree or four or more years of work experience. + Four or more years of relevant work experience. + Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business. + Valid Driver's License. Even better if you have: + Four or more years of knowledge of installation and maintenance on copper or fiber technology. + Supervisory experience in a field operations environment. + Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct. + Experience with communication systems and tools. + Experience with MS Word, Excel & Outlook. + Experience providing training, feedback and motivation to employees. + Strong organizational, time-priority management and results-driven leadership skills. + Knowledge of employment/labor laws. + Union employee management experience. + Military experience. + Customer service experience. + Demonstrated ability to interpret labor contracts/collective bargaining agreements. + Outside Plant Construction, electronics and placing/splicing copper/fiber. + Commercial Driver's License (CDL). We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.