American Credit Acceptance Supervisor, Dealer Operations in Spartanburg, South Carolina
The Dealer Operations Supervisor is responsible for maintaining and managing work volume as it relates to collecting on cancelled ancillary products and GAP claims. This will include managing outstanding ancillary refunds, outstanding GAP claims, addressing reporting and process improvement needs, and meeting performance expectations set forth by management. The ideal candidate for this role will exercise good customer service, results driven personality, critical thinking skills, and strong leadership abilities.
This position requires supervisory responsibilities of a team comprised of Dealer Product Specialists.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a Full-Time position. Days and hours of work vary.
This position requires no travel
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Managing members of the Dealer Products and Dealer Relations team
Prioritizes and assigns work lists to efficiently clear outstanding cancellation requests and gap claims
Interaction with other Specialty Team members and Servicing groups throughout the organization
Resolving customers issues with ancillary products and gap claims
Responsible for production goals as set forth by management
Review cancellation and GAP claim process for improvements
Communicate clearly and effectively with analysts to ensure proper implementation and accuracy of reports
Compile performance data for monthly reviews with team and management
Address escalated dealer issues with appropriate internal representatives
Assist Dealer Relations Specialists in handling/resolving customer or dealer issues that arise from disputes between them or through breach of dealer agreement
Assist Dealer Relations Specialists if customer issues become escalated and need further intervention
Assist the reporting Manager in helping build the Dealer Oversight report for presentations
Supports and sustains a positive work environment that fosters team performance through own work and behavior
Other duties as assigned
One or more years of experience in remarketing, repossessions, or collections
Strong Microsoft Excel skills/ Microsoft Access skills a plus
Ability to multi task
Good phone communication skills
Good organizational and time management skills to maintain work volume
Strong negotiation/influencing skills
External Company Name: American Credit Acceptance
External Company URL: www.acacceptance.com