R1 RCM Senior Lead, Shared Services Operations in Southfield, Michigan

Senior Lead, Shared Services Operations

Southfield, MI 48076 USA

As a member of the R1 Management Team you will be responsible for the daily management and coordination of activities that include billing, follow up, and cash posting of patient accounts, employee productivity, and client relationship management for approximately 1-2 client hospitals supported in the Chicago Shared Services Center. Identifies improvements to key metrics that include but are not limited to account receivable days, cash as a percentage of net patient revenue, and operational denials. Acts as point of contact for client hospital revenue cycle supervisors, managers, and directors to identify and resolve issues.

This role will report directly to an R1 Revenue Cycle Manager within assigned department.

Your day to day role will include:

  • Directly manages a team of approximately 15-20 non-exempt resources who provide back-office services to 1-2 client hospitals

  • Participates in training/communication sessions to oversee the performance of approximately 30-40 offshore non-exempt resources who provide additional back-office support to local team

  • Identifies and implements processes to achieve key revenue cycle metrics including but not limited to A/R Days, Denial % of NPR, and Cash % of NPR

  • Identifies, understands, and communicates key metric variances and required actions to correct variances to Senior Manager.

  • Compiles, analyzes, and communicates performance data and associated actions plans to client Revenue Cycle management resources (Manager thru CFO Level)

  • Ensures staff is compliant with third party regulations and audits

  • Develops, implements, and oversees performance improvement plans for staff with Senior Manager's support

  • Responsible for the back-office revenue management of $400-600K in net patient revenue

You Have:

  • Bachelor's Degree from a four-year college or university in Accounting, Finance, Business Administration or related field.

  • Minimum 1-4 years in healthcare setting

  • Understands two (2) or more back office functional areas (billing, follow up, cash posting)

  • Self-directed and motivated to solve problems independently

  • Able to apply critical thinking skills

  • Proficient with Microsoft Office, specifically Excel

  • Strong communication skills--Communicates objectives, issues, and action plans effectively to multiple audiences

  • Service oriented leadership style, focused on realizing client goals through effective people and process management

  • Minimum 2-4 years’ experience in accounts receivable management and Hospital business office operations

    It would be great if you also have:

  • Facility revenue cycle experience

  • Advanced proficiency with tools like Excel (vlookup), Access, and Tableau

We offer:

R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.

  • A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.

  • A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.

  • A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!

Sound like you? Let’s talk!

About R1:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.

Category: Operations-Shared Services-CBO/DSSC