MAXIMUS INC Director of Operations - 2017-1644 in Southfield, Michigan

The Director of Operations is responsible for the overall performance of the company’s operational success. This position is responsible for the development and implementation of operational processes and procedures, effectively delegates responsibilities and ensures all products and services are delivered with the highest level of quality and customer service. This position demonstrates exceptional leadership and ensures all practices are carried out in the most effective and efficient way possible and in accordance with all federal, state and local regulations.ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:* Responsible for the overall operations of the company and coordinating the development, implementation and monitoring of all operational processes and procedures.* Actively participates in the preparation of short and long term planning and budget development to support strategic goals and growth objectives.* Provides strategic vision and planning for existing services and aids in the development of new products and services.* Reviews financial results through varies resources to measure productivity and ensures operations are in line and with the company’s financial goals and objectives.* Oversees the management of all operational staff and directly supervises all members of the operational management team.* Works directly with management to ensure the execution of staff scheduling, distribution, production and completion of all work is achieved.* Responsible to manage the development, implementation and review of all training programs and quality assurance.* Conducts research and quality assurance review of products and technologies to determine quality and effectiveness and makes adjustments and or recommendations for changes to enhance the efficiency and profitability of the company.* Provides advice, training and/or necessary support for various project assignments as required.* Plans and organizes departmental meetings as needed and actively participates in all managerial meetings as required.* Communicates pertinent information regarding the status of the company to all appropriate individuals within the company.* Ensures the management of all office needs including, but not limited to, client service contacts, vendor contracts, maintenance requirements, etc. is managed by the proper members of management.* Ensures compliance of all required recordkeeping, including, but not limited to, client contracts, vendor contracts, and employment records.* As required, represents the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person.* Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.* Performs miscellaneous duties as assigned by the General Manager. SUPERVISORY RESPONSIBILITIESDirectly supervise and carry out supervisory responsibilities in accordance with ExamWorks’ policies and applicable laws.Responsibilities include, but are not limited to:* Carries out all managerial responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.* Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.* Ensures all employee schedules are adhered to and coordinates overtime needs with the supervisory management and staff as needed.* Demonstrates and encourages