Amazon.com Professional Services Business Operations Area Lead for PMO in Singapore, Singapore
(Located in Singapore)
Professional Services Programme Management Lead for APAC and Japan (APJ)
At AWS Professional Services, we are building a global professional services team to work on enterprise customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Programme management Lead covering APAC and Japan, with strong operational, organizational, collaboration, and communication skills.
We are looking for someone who is passionate about leading a matrixed team of project delivery managers to deliver projects for our largest customers with exceptional quality and efficiency. Helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound. Up to 20% travel expected.
At any one time, ProServe APJ is running 6-12 large enterprise consulting projects (defined as 5-10 full-time resources for >1 year) around the area (ANZ, ASEAN, India, Korea, & Japan). Note that there are many other mid-sized and smaller-sized projects, but these are out of scope for the role. This role focuses only on the largest/riskiest projects.
This role is not intended to be an executive, in-the-trenches, project manager role. Each project will have a dedicated or part-time project manager that will come from AWS, an AWS partner, or the customer. Sometimes there can be multiple project managers from one or all of them. Instead, we are looking for someone who can 1) act as a control/risk-mitigation point for delivery quality (challenge point), 2) generate consolidated status-against-outcomes reporting across all the large projects, 3) add value to the on-the-ground teams with project infrastructure or advisory, 4) support local Practices with staffing strategy and execution to ensure they have the right level of Project Management capabilities to meet growing demand, and 4) support and drive the global Delivery Quality program in the Area.
Initially, this is not a People Management role. On-the-ground PM resources will continue to report locally. That said, eventually, as the number of large projects grows, the role may expand to encompass people management - but managing PMO resources, not Project Managers. Project Managers will continue to report to local Practices, not the centralized PMO function. However, by design, the intention is to keep the centralized function as small as possible.
Finally, we are looking for someone who has a light touch across a complex matrix. While we do want to up our game, we do not want to do so by adding bureaucracy or process. We want all project resources spending maximum time delivering customer outcomes. So, influence, and the ability to Invent and Simplify, become a key personal skills for success at this role.
Undergraduate degree or equivalent experience
Experience personally project managing large projects in-the-trenches
Experience developing a PMO function
Ability to lead with a light touch across a complex matrix
Ability to sniff out project risk well in advance
Great, down-to-earth, business writing
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PMBOK or equivalent certifications
AMZR Req ID: 555049
External Company URL: www.amazon.com