Citi APAC MSS Operations Regional Controls Head in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17040420


The primary mission of the ICG Operations Control and Reporting organisation is to create a strategic and global risk management organisation that ensures ICG has the necessary controls and risk metrics in place across all products and processes. This requires the proactive identification and assessment of risk and controls; working with businesses to reduce operational, technical, franchise, reputational and strategic risk.

Reporting to the Global Head of ICG Markets Operations Control Head, the APAC Regional Head of Markets and Securities Services Operations Control is principally responsible for leadership of the risk and control function across the MSS Operations businesses. This individual is expected to proactively identify key operating risk and control issues and put in place remedial actions as appropriate to mitigate or eliminate those risks and improve the overall control environment.

The role requires a significant amount of co-ordination and oversight across key geographies and internal support groups. The role also requires participation in various strategic projects and initiatives, providing proactive control evaluations and recommendations as required.

The successful candidate will be required to think and act strategically and to partner and collaborate extensively with senior O and T Management, complementing business strategies to drive forward complete, transparent, accountable risk management within the MSS organization.

Key Responsibilities:

  • Be a thought leader, developing strategy across MSS Operations controls.

  • Act as single point of contact for key business sponsors, Operations heads and other risk and control organisations, providing a holistic view of operational risk and regulatory activities from all sources (e.g. Operations, Regulatory, Business, Compliance and Internal Audit)

  • Proactively manage key operational risks through close working with operations managers and support group functions, e.g. Compliance, Internal Audit, ORM, product control

  • Advise on key operating risks, the appropriateness of controls, opportunities for improvement and best practices

  • Oversee the MSS Ops Control Assessment (MCA) program globally, ensuring proper and consistent coverage and evaluation of operating risks and controls

  • Ensure oversight and reporting of corrective actions, including advising on development of appropriate and timely actions plans, monitoring of significant issues with management and validation of issue closure

  • Work with businesses to ensure internal and external audit preparedness, the co-ordination of audit fieldwork, providing support throughout execution and closing

  • Ensure the effective operation of a suitable governance framework for the oversight and reporting of key risks and controls.

  • Review key metrics, significant control events and deficiencies (eg operational losses/fraud)

  • Initiate further investigation / trend analysis and remedial action as necessary

  • General practical knowledge of MSS Operations business processes.

  • Proven track record in risk and control oversight (including significant experience in identifying risks, control issues, implementing corrective actions and best practices)

  • Track record leading Control related projects and programs.

  • Strong People Leadership: Management of other leaders within the division across multiple disciplines and geographies


The role requires thoughtful and progressive leadership with an ability to communicate effectively and constructively at all levels.

  • Outstanding relationship skills; proven ability to partner and work collaboratively with all groups, developing productive and trusted relationships with business leaders and with ICG Controls team colleagues both regionally and globally

  • Strategic thinking and planning - significant time will be dedicated to forging strategic alliances, cultivating relationships and contributing value to business reviews

  • Accountability and execution - consistently operating at high standards of quality and accuracy within required timeframes. Ensures decisions are made and outcomes delivered

  • Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions with an appreciation of relevant financial and political factors

  • Self-starter - positive, energetic and able to prioritize appropriately and act decisively

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

  • Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success