Premise Health Director of Client Operations in Silver Spring, Maryland
We have an opening for a Full-Time Director, Client Operations based out of the state of Maryland!
Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That's our mission and it's the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation's leading employers, including a significant number of the Fortune 1000.
Oversees the management of up to 15 remote centers with multiple lines of service within a geographic region
Manages the relationship of up to 10 clients
Manages a portfolio of $30M in gross annual revenue with 10-50 FTEs
Demonstrates the ability to handle multiple lines of service and multiple clients
Manages supervisors/managers within a geographic region in the areas of hiring, staff development in collaboration with Medical leadership and HR
Accountable for health center administration (scheduling, staffing etc.)
Provides effective coaching, feedback and developmental action plans at the site level
Works in coordination with the Regional Medical Director to resolve clinical issues (processes, performance etc.)
Effectively identifies and solves problems with an emphasis on developing proactive, productive approaches utilizing internal support functions to improve site performance
Understands the site's challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.)
Coordinates and communicates across remote sites and shares best practices with peers
3. Operational Excellence:
Creates site budgets and the analysis and management of factors related to staffing, capacity, ROI, budget, margins, service offerings, and performance metrics to ensure P & L oversight
Implements processes and develops action plans to improve overall performance of individual sites, customer service issues and drives overall operational efficiency and compliance
Works closely with Clinical Management to resolve clinical issues
Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement
Reviews staffing model and recommends optional solutions to Senior Director, Site Operations or Regional VP
Functions as main client leadership contact to support retention and growth of the business through concerted emphasis on client satisfaction, value added proposition and bringing relevant health care trends to client's attention
Works closely with internal resources to proactively identify risk and growth opportunities for expansion of new or existing service offerings and provides guidance for the integration of services
Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate
Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
May be asked to complete ad hoc projects
If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.
We are an equal opportunity employer.
Bachelor's degree in a related field or equivalent work experience
5+ years experience in a business environment or related industry, managing others
May require up to 50% travel
Demonstrated process or efficiency management.
Strong Excel, PowerPoint, Word and Outlook skills required
Strong written, verbal and presentation skills required
Excellent demonstrated follow up skills & attention to detail
Ability to work both independently and as a team member
Strong relationship building skills
Ability to interact at all levels of the organization (both internal and external)
Demonstrated strong leadership skills
Experience managing remote teams
Demonstrated adaptability and ability to manage change
Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.;;
Knowledge of Workers'Compensation, Medicare and/or clinical standards of practice
Experience in an Operations function desired
Prior budget and P&L responsibility desired
Demonstrated experience with medical information management systems