Tiffany & Co. Retail Operations Executive in Shanghai-上海, China

Support store team on system training and usage. Support store to ensure operations adhere to the company standard and maintain flawless execution, while improving efficiency. Support store on CRM initiatives and implementation.

1) System training and usage support

  • Super user for all store related systems: Compass/ POS / DCIC / TEI & etc

  • The trainer for new staff orientation focusing on system while engaging company operations standard

  • Daily support for the store system usage issues

  • Being UAT tester for future new system launch or function enhancement, and deliver training

2) Store operations support

  • Monitor store operations adhere to company audit requirement

  • Support store operations execution

  • Identify current issue within the store and support efficiency improvement

  • Support new store operations set up and training

3) CRM support

  • Support store CRM initiative

  • Support CD100 program

4) Project based assignments

  • Participate in special project assignments as the occasion arise e.g selling event, customer event to support sales team

  • Bachelor degree

  • At least 4 years work experience in sales/training function, retail industry is preferred

  • Strong communication and interpersonal skills

  • Good presentation skill and analytical thinking

  • Good command of English in reading and writing

  • Proficiency in PC skills

  • Well-organized, attention to details, customer-oriented, good team player

Req #: 32795

External Company Name: Tiffany & Company

External Company URL: http://www.tiffany.com