CROSSMARK Field Operation Client Manager in Secaucus, New Jersey
To be retailer client experts and to thoroughly execute client plans. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight effective selling quality, and execution.
Owns the development and maintenance of strong relationships with both clients and customers within a given geographic region, including a complete understanding of their goals and objectives.
Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
Assist Client and others in the development of targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. Key areas include building projects to accomplish clients goals.
Responsible for ongoing client team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of strategic plan.
Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
Intelligently analyze, benchmark, interpret data across multiple sources to identify quality assurance and training opportunities.
Ensure quality execution by conducting audits and work withs with Retail Representatives to assess, train, and develop retail skills and knowledge.
Manage execution and overall performance of direct
Assign and manage team projects to utilize efficiencies and ensure quality execution.
Schedules and manages client work withs in geographic territory.
Responsible for sharing competitive knowledge and best practices with team.
Retailer knowledge and respect with/ by the retailer
Understanding of our client's strategy
Clear understanding of client expectations
Understanding/ communicate insights
Knowledge, Skills and Abilities:
Communication skills, including listening, presentations, written and verbal skills
Insights-based, consultative selling and negotiation skills
Intermediate category management knowledge, including but not limited to the “4 Ps”
Business acumen and intelligence, including market and industry trends
Good organizational and time management skills
Customer service orientation
Ongoing professionalism and ability to handle pressure
Education : Bachelor’s degree preferred or a minimum of 2 years ‘experience in the CPG industry preferred
Experience : Two to five years of retail/client management experience
Physical Demands : Ability to work at retail
Specific Skills : PC knowledge and skills in word, excel, email and PowerPoint. Intermediate Microsoft Office skills including Excel with pivot tables and VLookUp, Word, Outlook, PowerPoint. Communication skills, including listening, presentations, written and verbal skills.
Specialized Knowledge, License, etc: A valid driver’s license
Supervisory Responsibilities : Yes, could manage both PT and FT employees
Working Conditions : Office and field environment
Travel Requirements : Ability to travel within the US for customer, client or company meetings on an as needed basis
Language Skills : English is the primary language skill, however, bilingual skills may be required based on business necessity.
Req ID 2017-59480
Job Locations US-NJ-Secaucus
Posted Date 8/11/2017
Category Operations/Retail Management