Compass Housing Alliance Housing Operations Manager (3/13/17) in Seattle, Washington

HOUSING OPERATIONS MANAGER

ABOUT THE POSITION: The Housing Operations Manager oversees the financial and property management performance and compliance requirements for the agency’s transitional and permanent housing portfolio. This key position supervises Property staff in an effort to foster alignment across and within the properties. They work in close coordination with Program management to create synergy and clarity amongst both property and program staff. The Housing Operations Manager will establish best practices and standards of excellence for property management and develop standard operating policies and procedures for each site that are consistent with the agency’s mission, vision, values, goals and strategic plan.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. To learn more about the agency visit www.compasshousingalliance.org.

LOCATION: South Lake Union in Downtown Seattle

REPORTS TO: Director of Housing Operations

FLSA STATUS: Exempt

SCHEDULE: Days Monday-Friday with occasional evenings and weekends

SALARY RANGE: DOE and within Compass ranges

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Property Operations

  • Ensure awareness of all material housing operations property issues.

  • Maintain knowledge on rental rates, amenities, and services local to each site as well as adherence with funder required affirmative marketing standards.

  • Develop leasing plans for each site in cooperation with Managers.

  • Annually review rent levels to facilitate an upward trajectory.

  • Coordinate appropriate trainings for staff and provide clear expectations regarding input roles for Boston Post.

  • Promote good cooperation with Facilities and Managers to develop a thorough and clear manual outlining property specific emergency response procedures.

  • Monitor “curb appeal” during regular property visits and communicate/resolve any issues in cooperation with Facilities and Managers.

  • Develop and/or update Property Management Manuals with established standardized policies/procedures/“Best Practices” applicable to each project and the housing portfolio as a whole.

Financial Monitoring

  • Track, interpret and dashboard each property’s financial performance and address areas of concern from the monthly statements both through accounting statements (Boston Post, Wbars and MIP: Income, Rent roll, and property financial dashboards).

  • Review original operating pro forma; interpret and provide oversight of cash flow activity, forecast cash flow activity through the development of cash flow forecasting tools.

  • Provide support, training and tools for Property Staff to meet the rent collection goals for each project regarding accounts receivable:

  • Maintain that each Household’s annual income is within compliance limits and create each project’s annual rent increase schedule.

  • Track that all housing operations property related invoices, such as janitorial and other line item expenditures, are approved prior to submittal and processing.

Contract & Compliance

  • Administers all tax credit lease-up, recertification’s and other compliance-related documentation for reviewed and approval prior to move-ins with annual recertification final entry.

  • Guide submittal of all required funder reports. Create an annual schedule noting all sites/funders/report due dates for release each year to all internal stakeholders.

  • Support the development of procedu res for pre-inspection planning, check lists and communication and unit access strategies needed prior to on-site funder unit inspections at each site.

  • Oversee the monitoring of each site for required set asides and # of unit AMI.

  • Ensure adequate Operating Reserves are in conformance with all Partnership and other compliance Agreements for all sites.

  • Direct the development of procedure manuals and check lists for all sites re: application and annual reviews through Housing Authorities.

Community(7 Sites)

  • Create annual site plans with site staff for the purpose of community building.

  • Cooperate with site staff and volunteer managers.

  • Serve as the first mediation body in responding to tenant grievances that are escalated above site staff.

  • Certify that all necessary community trainings and other approved classes are organized in cooperation with site staff.

  • Create and update of resident resource lists for use by staff.

  • Plan, implement a nd evaluate annual resident surveys.

  • Coordinate with volunteer management and brainstorm options for holiday giving.

Leadership

  • Foster a cooperative and harmonious working climate to maximize employee morale and productivity.

  • Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.

  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

  • Project a favorable image of the organization in order to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

SUPERVISORY RESPONSIBILITIES

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Directly supervises up to 7 or more employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Passionate, professional commitment to mitigating homelessness and providing housing in the community.

  • A requirement of reasonable to high physical, emotional, intellectual and spiritual energy.

  • Familiarity with affordable housing in these areas: Compliance, property inspections, operational, financial, quality assurance, and human resources procedures and regulations.

  • Strong time management and organization skills to professionally juggle multiple priorities in an environment of interruptions and sometimes crisis.

  • Ability to set and maintain boundaries in a professional manner.

  • Ability to work independently and as part of a team.

  • Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.

  • Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions. Strong problem solving, time and project management skills are required to be successful in this role.

  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.

  • Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.

EDUCATION AND/OR EXPERIENCE

  • A Bachelor’s degree is strongly desired, master’s preferred in social work or related field. Or relevant work experience, certificate and/or equivalent continuing professional development or education.

  • A minimum of 5 years’ experience in a housing organization.

  • 5 years’ experience working in a complex and multiple facilities environments.

  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, desired.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms. and requires the ability to occasionally lift office products and supplies up to 20 pounds.

  • Work takes place in an office environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

  • Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve. This position is eligible for occasional remote work.

EQUAL OPPORTUNITY EMPLOYMENT

Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce.Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

Location: Administration & Operations

Job Code: 2017MAR13C

# of Openings: 1