CyberCoders Chief Operations Officer - Operations, Managing Teams, Mortgage in Scottsdale, Arizona

Chief Operations Officer - Operations, Managing Teams, Mortgage Chief Operations Officer - Operations, Managing Teams, Mortgage - Skills Required - Operations, Managing Teams, Chief Operations Officer, Underwriting, mortgage

We are one of the best organizations in the mortgage industry and are looking for our new Chief Operations Officer.

What You Will Be Doing

Summary: The Chief Operating Officer (COO) is responsible for the oversight and direction of our loan operations activities to include corporate processing, underwriting, closing, shipping, funding, post-closing and purchase clearing. The COO will work collaboratively with all lines of business, corporate specialist groups, and senior management to ensure a consistent and integrated approach is applied to loan operations for effective, efficient, risk neutral loan services to our branches. The COO is responsible for oversight and direction of department staff, with particular focus on development of mid-level management, regional team leads and cross-training staff to ensure optimal service levels to our branches. Provides the leadership, innovation, and management necessary to identify, evaluate, monitor and/or mitigate the companys operational functions and works collaboratively with other Executives to implement the strategic objectives of the company. In collaboration with the Director of Risk Management ensures compliance with all applicable policies and regulations relative to all loan operations.

What You Need for this Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Keep abreast of all current federal, state and regulatory requirements governing the business of the organization, maintain a pro-active stance, in collaboration with the Director of Risk Management and the companys strategic compliance partners to ensure regulatory and investor compliance throughout operational functions

In collaboration with the Director of Risk Management ensure company operational policies are reviewed annually for compliance and relevance, updated and ratified by the Board of Directors and disseminated throughout the organization as required, to include necessary implantation and training activities for success integration into the company

Assist the Director of Risk Management in audit requirements and any required remedies, to include QC findings that are relevant to loan operations

Remain informed of GSE requirements and assist Executives as needed to fulfill the necessary requirements to remain active with our GSE partners

At the direction of the Board of Directors, ensure warehouse lines are managed and adequate to fulfill loan funding needs

Collaborate with the Secondary Marketing Department in regards loan products, product rollout, and delivery, ensuring operational staff are trained to meet the product requirements for successful delivery to investors

Actively participate and collaborate with senior management in the development of the companys strategic objectives, long and short term goals and their effective and timely implementation

Participate in regular Executive meetings, working collaboratively with other Executives and staff to identify and implement consistent and effective approaches to improve the day-to-day business.

Coordinates loan operations staff in all applicable duties and assignments needed to ensure timely accurate corporate processing, underwriting, shipping, funding, closing, post close and purchase clearing, in accordance with established policies and processes relative to the mortgage Industry, implementing measures to improve performance and increase efficiency

Oversee operational staff, to include but not limited to, performance evaluations, coaching, training, regular staff meetings, schedules, promotion and discipline

Measure and analyze both team and job family productivity and quality, continually driving operational efficiency and excellence, improving and maintaining industry leading turn times, with an eye toward managing staff and production through the ebb and flow of loan volumes

Direct loan traffic flow throughout the regional teams to ensure the most efficient practices are implemented for optimal service levels to the branches, collaborating with department managers as required to ensure end-to-end continuity throughout the teams

Provide operational reporting in an appropriate way for different audiences; for example to the Board of Directors so they understand the significant operational and performance trends, to business heads to ensure they are aware of operational activity relevant to their parts of the business and to individuals to understand their accountability for individual responsibilities

Collaborates with the CEO and Director of Risk Management regarding repurchases and other loan level issues requiring rebuttal or legal assistance

Work in collaboration with the Director of Capital Markets to understand the impact of operational functions on market commitments and make adjustments as required for optimal profitability

Promote professionalism, teamwork, communications and problem resolution between branches, support departments and operations staff for outstanding customer service and professionalism

Assist in the successful onboarding of new branches as relates to loan operations for a positive transition into our business model

Ensure non-negotiable loan quality standards are met or exceeded when a file is submitted for underwriting; recommend and facilitate remedial training of branches, processors or other staff members to raise the level of expertise

With the assistance of Underwriting Management ensure that underwriting is adequately staffed and that the Underwriting Pilot Program is successful in developing and advancing the underwriting quality and staffing within the organization

Serves with the CEO and Underwriting Manager(s) to evaluate the viability of loan files, escalated for second review by Branch Management

Monitors the insuring of all FHA, VA and RD loans

Assist the CFO in the formulation of the annual Operations Department budget; review, approve and submit all Operation Center bills in accordance with procedures, to the Accounting Department for payment.

In collaboration with Executive Management develop and test the comprehensive business continuity plan to ensure minimal disruptions of loan operations

Serve as a positive and professional representative of the company with industry partners, at management meetings, and industry conferences.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proficient with analyzing loan files relative to income, assets, credit and collateral to ascertain acceptability of loan for sale in secondary market

Possess strong underwriting of LP, DU and Clues (clout) AUS underwriting systems

Excellent oral and written communication and interpersonal skills

Working knowledge of entire mortgage loan process from origination through post closing, including FHA, VA and RD requirements

Strong knowledge of industry regulations relative to mortgage lending

Proven management skills

Knowledge of Microsoft word and excel

Must be accurate, able to multi-task, with attention to detail

Knowledge of Loan Origination software(s)

Detail orientated and ability to adapt in fast paced environment.

Professional appearance, business casual


High school diploma or GED, bachelor degree preferred

At least 12 years of experience in loan operations, with at least 6 years as manager.

Mortgage company experience desired


Direct Endorsement Certification preferred

SAR Certification preferred

What's In It for You

Excellent pay, great benefits and all the bells and whistles you would expect with this position!

So, if you are a Chief Operations Officer with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Chief Operations Officer - Operations, Managing Teams, Mortgage AZ-Scottsdale ES3-1368962