IGT Computer Operator I in Schenectady, New York

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherences to operational procedures, checklists, policies, and national IT Best Practices.

  • Performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.

  • Performs entry level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.

  • Monitors logical security through use of established tools and procedures.

  • Performs entry level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.

  • Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools under supervision.

  • Accurately executes operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.

  • Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.

  • Supports local testing policies and procedures

  • Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures

  • Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.

  • Minimum education Two year technical college degree or comparable experience† Years Experience0-2 Years† Minimum technical knowledge and skills requirements - Required

  • Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands

  • Working knowledge of FTP/SFTP protocols

  • Comprehensive knowledge of Office suite and PC operating systems† Special training requirements – Preferred Network Related:

  • Introduction to IP Protocol, LAN/WAN topology (frame, DSL, Cellular, X.42, X.25, ATM, Satellite, Radio, PTP, Dial-up), associated monitoring and troubleshooting tools (HPOV, HNS vision, Spectrum analyzers, solarwinds, whatsupgold), Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.Interdependent areas:

  • Introduction to Retailer POS, call center tools and functions,

Overall Purpose and Objective:

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor GTECH’s enterprise infrastructure and escalate issues as required.

Responsibilities:

  • Assist in the daily operation of computer systems.

  • Carry out all tasks on the daily checklist under supervision.

  • Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.

  • Assist in the recovery activities necessary to restore normal operations.

  • Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.

Requirements:

  • Two year technical college degree or comparable experience

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

We thank all applicants for applying; however, only those selected to interview will be contacted.

An Equal Opportunity Employer – Minority/Female/Disabled/Veteran

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .