Abbott Global Commercial (Sales) Operations in Santa Clara, California

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.


Position Summary

Position is responsible for managing ongoing Commercial (Sales) Operations support for the Global Hematology Diagnostics Commercial organization. This includes support in the development and implementation of Global Commercial processes and tools in particular as it relates to the divisional CRM system ( Candidate will develop and provide sustainable support to measure the commercial execution of the business and provide recommendations for and help implement suggested actions to improve execution and results.

Main Responsibilities

Develop and implement global initiatives to drive effective pipeline management across the commercial organization.

Manage and maintain CRM utilization and adoption framework and metrics.

Support the monthly commercial planning process to ensure sales forecasts are accurate and achievable.

Monitor and track the key drivers impacting revenue and ensure actions/issues are tracked to achieve revenue targets

Conduct and support Commercial Planning activities for new product launches to ensure launches achieve and exceed targets.

Design and develop monthly Commercial Execution scorecards and disseminate to management team.

Coordinate and communicate with all areas and countries impacted by global commercial operations projects to ensure alignment and local support.

Leads and manages projects and enhancements to support commercial operations and continuous improvement.

Conduct Root Cause Analysis activities in the event of performance gaps. Provide recommended actions.

Liaise with all global support teams (IT, training, data governance, finance) and Areas to facilitate effective commercial execution.

Establish relationships across global, Area, and country to create overall understanding and alignment to Commercial expectations.

Conduct ad hoc analysis as needed to provide a deeper understanding and insights into the chosen subject matter or geographical area.

Possess strong written and oral communication skills to clients and upper management.

Develop and execute projects to project standards and established project lifecycle methodologies.


Position will collaborate with area Commercial Excellence Directors for Hematology (as well as Core Laboratory) to drive improved Commercial efficiency and effectiveness.


Bachelor’s Degree Required. Master’s Degree Preferred. · 5+ years of experience in sales operations, Commercial Excellence, sales, or business analysis for a commercial healthcare organization - Diagnostic Sales experience preferred · 3+ years’ experience leading commercial sales projects and deployments across multiple functional areas - Sales, Marketing, Services, Partnerships · 3+ years’ experience managing sales operations support to a distributed, global organization · Strategic thinker combined with tactical project planning and management skills · Excellent written and verbal communication skills · Ability to influence without control Analysis, troubleshooting and problem solving expertise · Demonstrated ability to work in a team-oriented, collaborative environment · Demonstrated ability to translate customer needs to requirements and resolutions · Solid understanding of business process and tools related to ADD Global Commercial sales.

Travel: 25%


Sales Support & Administration


ADD Diagnostics


United States > Santa Clara : 4551 Great America Parkway





Yes, 25 % of the Time




Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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