CBRE Account Operations Manager in Santa Clara, California

Account Operations Manager

Santa Clara, California, United States at https://cbre.referrals.selectminds.com/jobs/26773/other-jobs-matching/location-only

Requisition # 17025372

The purpose of this position is to oversee the facility maintenance management and safety programs for a facility and manage performance metrics in accordance with account KPI's (Key Performance Indicators).

Manages planned, preventive, and corrective maintenance activities, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators). Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements. Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc. Responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets. Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database. Manages vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance. May assist with contract negotiations. Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices. Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client. Other duties as assigned.

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

High School diploma or GED (General Education Degree) required. Bachelor's degree preferred. Min of 4 years Engineering and/or Maintenance Management related experience/training. Real Estate license preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Ability to respond effectively to sensitive issues. Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. Ability to comprehend, analyze, and interpret complex documents.

Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

DIVISION PROFILE

With access to top-tier market intelligence, planning, local site selection and asset strategies, our Global Workplace Services offering includes Enterprise Facilities Management (EFM), Project Management (PJM), Advisory & Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all workplace types, scalable delivery, a commitment to world-class safety and ongoing innovations in building efficiencies, energy conservation and CBRE technology.

US Company Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.

Canada Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.

CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at hrsccanada@cbre.com mailto: hrsccanada@cbre.com or via telephone1-866-388-4346.

As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit www.cbre.ca