CompuCom Network Operations Manager in Santa Ana, California


Network Operations Manager


Ref No.:


Santa Ana, California

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* * * This is a Contract to Hire Opportunity * * *

Our client is a well-known US corporation seeking a highly capable Network Operations Manager .


  • This position will include interfacing directly with the Client and Client Strategic Planning Team. Reports to the Client Sr. Network Services Engineering Manager who is responsible for the overall Data Network Services / Engineering Teams

  • This position will work in conjunction with the US based Data Network Engineering team as part of the operational day to day support strategy

  • This position must live in Southern CA (Santa Ana area) and work onsite at client location daily

  • This position will have responsibility for the overall network operation including working on incidents, change requests, projects and work request installation / or removal of all network hardware in the client scope on a 7x 24 x 365 basis

  • This position will also be responsible for standard coordination and planning of the WAN, MAN and LAN daily facilities requests, and to work with the client to ensure standards and best practices are being implemented

  • Must be able to quickly understand current environments and provide adaptive solutions

  • This position requires a candidate with hands-on level working knowledge with respect to a very large Data / Voice Network infrastructure shop with high volumes of requests and incident experience

  • This candidate is expected to be able to perform all the technical tasks of each of the engineers in order to provide leadership and guidance during major outages and to mentor more junior engineers

  • This position will constantly interact with the customer, and will be expected to lead meetings with the client associated vendors and suppliers to gather requirements, solutions to meet emerging business needs

  • This position will be responsible for documenting daily processes, ensuring that Incident and Work Orders are being completed per the SLAs and that the clients are being notified throughout the processes

  • This position is directly responsible for all daily operations issues and will be expected to be an active on-call manager 7x24 with appointed leads

  • This position is responsible for meeting all SLA's and producing the data that will be used for weekly and monthly SLA and performance reporting

  • This candidate must bring a passion for data networking strategy along with the ability to work under very demanding client environment 7x24 and must be able to manage multiple high level tasks simultaneously


  • Must pass very stringent 10 Year Federal background and drug test, including polygraph test with the City Police and Justice Department

  • College degree from accredited university required (BS in Engineering or Computer Science preferred)

  • Technical certification in Computer Science or related telecommunications field and/or relevant work experience will be taken into consideration

  • ITIL and ITSM certifications preferred

  • Data Network design and operational experience – 8+ years (Cisco) (CCNP minimum)

  • Voice Network operations experience – 3 + years (CCNA Voice preferred)

  • Solid knowledge of data networking including TCIP, UDP, RTP OSPF, EGRT protocols, working hands-on knowledge of ASA Firewalls, Accelerators, SLBs VLANs Routing and Switching at an advanced level

  • Research, recommend, and develop implementation of new technology products

  • SLA Management

  • Ability to analyze, design and collaborate multiple layer network architectures

  • Knowledge of protocol Analyzers including WireShark

  • Network Management Systems knowledge, Data Network Capacity Planning tools i.e. SevOne, Apneta, Spectrum

  • Operational Monitoring tools knowledge including SNMP v2/v3

  • Product life cycle planning

  • Product solution management

  • Excellent customer service skills

  • Knowledge of the financial aspects around service delivery

  • Exceptional written and verbal skills including presentation skills

  • Embrace the benefits of new technologies

  • Time management & multitasking skills

  • Confidence – ability to interface with internal and external customers

  • Responsible – self motivating

  • Project Management skills

  • Capable of managing customer expectations

  • Understanding of the IT Outsourcing environment

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at X at cell at ™ Supports Equal Employment Opportunity* e at X at cell at ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .