8x8 Director of Operations – Chief of Staff’s Office in San Jose, California

The Director of Operations will be a member of the Chief of Staff Office and will be responsible for all aspects of program management for Chief of Staff’s office globally. This position will utilize the company’s financial, operational data , and business analytics to drive increased coordination and execution across the company.


  • Help define comprehensive business analytics globally to provide visibility and insight into our business across marketing, sales pipeline, sales orders, revenue and churn. Analytics will include customer segmentation, assessment of distribution channels, and breakout of marketing investment and campaigns

  • Coordinate with various functional organizations globally to generate and validate the key operational metrics needed for weekly and quarterly meetings with senior leadership

  • Support weekly and quarterly meetings with senior leadership across the company to review business performance

  • Provide support in defining and executive-level planning and strategy sessions and weekly staff meetings

  • Define and manage executive-level initiatives to implement tactical and strategic changes across our business in conjunction with department leaders

  • Work closely with our data science team to build and operationalize business analytics, including dashboards across all key areas

Qualifications and Skills

  • Deep exposure to business operations, analytics and strategic development, likely through a multi-year role within a top-tier business consulting firm

  • Strong analytical skills to vet the operational data and help operational team identify areas of opportunities

  • Experience working with SaaS and recurring-revenue business models

  • Strong written and verbal communication skills, with an ability to distill complex details into simple, impactful takeaways

  • Excellent program management skills

  • Strong Excel skills and PowerPoint skills. Prior experience using business intelligence tools is a plus

  • Presentation experience at the senior management level is required

  • Ability to multi-task and tenacity to drive projects and deliverables across the company

  • Strong interpersonal communication and coaching skills


Minimum of six years work experience as a business analyst, business consultant, or previous job experience as a Business or Director of Operations


Bachelor’s degree in economics or other related quantitative fields. MBA with a specialization in quantitative analysis, or Masters in Econometrics is preferred



8x8, Inc. (NASDAQ: EGHT) ​is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

​In today’s competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,

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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English | Español.

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Requisition Number: 2017-1763