Riverbed Technology, Inc. Learning and Development, Operations Manager in San Francisco, United States

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.

Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

Title: Learning and Development, Operations Manager

Location: San Francisco, CA

Riverbed is seeking a customer focused, motivated, analytical, and solutions oriented L&D Operations Leader based at our beautiful San Francisco Headquarters. This individual will have a blended role as LMS administrator, budget manager, and learning specialist for our global organization. They will report to the Director of L&D, and will manage one direct report.


L&D Operations

  • Supervise Training Coordinator and all aspects of their position.

  • Oversee all instructor led course planning, scheduling and execution.

  • Monitor and assist in class enrollments/invite cadence and necessary class cancellations.

  • Plan, create and execute communication and events for high potential program, including class invitations, webex meetings, training sessions, and dinners.

  • Assist with L&D Marketing and communication strategy.

LMS Administration (Sumtotal)

  • Maintain LMS functionality, general configuration, notification settings, and user feed errors.

  • Resolve all LMS support cases, collaborating as a Super Admin w/ other LMS admins and IT.

  • Identify and resolve individual user issues, and day to day bugs in the LMS, reporting, completion settings, and account discrepancies. Consult as the subject matter expert with partners and users to find solutions.

  • Upload, test and maintain course content for tech support team, and other requests from non-training groups.

  • Create LMS assignments, specifically responsible for semi-annual compliance/FCPA training execution, weekly tracking, and completion.

  • Lead systems migration, integration, and change management for the Sumtotal Tool.

  • Continuously seek out improvements to our processes and activities cross-functionally to create a learning experience for users.

  • Keep current with LMS/HR tool trends and developments and apply learning to improve internal tool and processes.

  • Develop and support user training for Learn users/admins & provide other education, tools, and tips for users

  • Consult with corporate leaders to setup/coordinate classes and learning paths.

  • Provide training course completion reports as needed.


  • Manage and maintain $1+ million dollar annual L&D Budget, incorporating all training cost detail by vendor and course. (Facilitator cost, materials cost, shipping cost, travel costs, etc.)

  • Request POs, submit and track all vendor and internal invoices, process team credit card payments.

  • Track all vendor travel invoices to ensure timely payment within budgeted quarter.

  • Present expense update and forecast to Finance Team monthly/quarterly.

  • Coordinate Vendor contract negotiations, contract maintenance, monitoring and renewal.


Proficiency in:

  • Learning Management System administration and troubleshooting

  • Excel, Sharepoint, Office 365, Webex, MS office suite

  • Project and Event Planning, Management and Execution

  • Budget preparation, forecasting, accruals, payments and analysis

  • Ability to identify inefficiencies and present solutions

  • Analytical and creative thinking skills

  • Problem Solving skills

  • Vendor Management

  • Supervisory Skills

  • Extraordinary productivity and time management skills

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.

Learn more at www.riverbed.com.

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


Req No.: 2017-3922

External Company Name: Riverbed Technology, Inc.

External Company URL: http://www.riverbed.com/