Western Union Senior Manager, Digital Business Operations in San Francisco, California

Job Title: Senior Manager, Digital Business Operations

Requisition #: 1704443

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provi9der for the underserved-billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So, if you’re looking for a company on the move-and truly one of the most diverse work environments on the planet-then Western Union could be for you.

Right now, we are seeking aSenior Manager, Digital Business Operationswhich is located in our San Francisco, CA office.

In this role, you will establish governance process to manage bug fix process for WU websites and apps. You will define and manage defect KPI’s, develop benchmarks and goals as well as develop and implement process to prioritize bug fixes in partnership with engineering.

In addition, you will:

  • Reviewdefect backlog, prioritize and work with engineering daily to move the bugresolution.

  • Responsiblefor operational dashboards to monitor business performance and analyze keydrivers.

  • Manageoperational dashboards to monitor business performance and analyze keydrivers.

  • Communicatestatus to key stakeholders

  • Responsiblefor certification process for defect releases as well as certification forregulator programs such as Dodd frank, WU fraud program.

  • Collaboratewith engineering to drive strategies for reducing number and duration ofincidents

  • Managethe site health team in three different geographies

  • Managethe bug fix agile track


  • Bachelorsor Masters in engineering, science or business, or related work experience

  • 10+years working in engineering, product or operations roles

  • 2+years working in a managerial or coordination role

  • Demonstratedproject management, time management and organizational skills

  • Provenability managing off shore teams in multiple geographies

  • Strongteam player and collaborator who incorporates input from various sources

  • Experiencemanaging on a global basis

  • Provenability to coach and mentor others.

  • Stronginterpersonal and leadership skills with the ability to interact with manydepartments

  • Proven ability to build strong customerrelationships and demonstrates a strong customer focus and can evaluatedecisions thru the eyes of the customer

  • Strong analytical and problem-solvingskills

With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. WU offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the WU behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.