The RealReal Finance Director, Operations in San Francisco, California

Finance Director, Operations

The RealReal is the leader in authenticated luxury consignment. We offer the largest selection of pre-owned and authenticated luxury items including men’s and women’s luxury fashion, fine jewelry and watches, and fine art. The RealReal sells pieces from designers such as Chanel, Hermes, and Louis Vuitton; jewelry and watches from Cartier, Roles, and Van Cleef & Arpels; and blue-chip art from Andy Warhol, Roy Lichtenstein, Sam Francis, and hundreds of others.

Reporting to the Senior Director of Finance, this is a critical role in the finance team as it is the key business partner to the Operations leadership team. As a marketplace of single-SKU inventory split between 2 warehouse locations, this position plays a vital role in identifying opportunities for efficiently scaling operations as well as driving productivity improvements that reinforce our competitive advantage. This role provides an opportunity to develop a strong understanding of the complexities of moving units through a consignment marketplace, provides broad exposure to multiple functions across the organization, and plays a critical part in ensuring the business continues to grow profitably and sustainably.

RESPONSIBILITIES

  • Manage several line items that determine the financial margin of the business, including inbound processing (receiving/copywriting, photography/retouching), fulfillment, packaging and transportation/shipping.

  • Collaborate with business partners to plan, track and deliver productivity improvements, and marry these gains with intelligent workforce planning.

  • Independently identify opportunities for improvement in Operations and effectively communicate and influence business partners to adopt recommendations.

  • Maintain inventory and capacity models; conduct ROI analysis to support capital expenditure decisions (e.g. build out of new warehouses/facilities). Participate in network strategy development and execution.

  • Provide thought leadership on shipping strategy that optimizes how we receive product from consignors, and deliver product to our customers. This includes shipping carrier negotiations and/or weaving together an innovative shipping strategy that includes national, regional, freight and other last-mile providers.

  • Closely manage KPIs and provide analysis to ensure visibility, guide business decisions, and establish accountability for achieving goals.

  • Overall responsibility for the planning, forecasting and reporting for Operations with the ability to drive results through strong collaboration and influencing of business partners.

Requirements

  • Bachelor’s degree in Finance, Accounting, Economics, Engineering or related field; MBA preferred

  • 10+ years of experience in finance roles with increasing responsibility, including experience with supply chain at a high-growth startup or a large, well-established company

  • Six Sigma experience is a plus

  • Independent thought leader, self-motivated and self-directed work style, ability to manage a diverse team and work with functional partners – you strive to be a business partner and not business support

  • Strong analytical and problem-solving skills – you possess high intellectual curiosity

  • Ability to thrive in a fast-paced work environment, pay close attention to detail with an action-oriented mindset that achieves swift execution

  • Solid Excel skills and proficient PowerPoint and Google Apps skills, experience in automation in Excel and/or Google Sheets preferred – you can handle complexity but strive for simplicity

  • Strong written and spoken communication skills; ability to connect and influence others and convey technical financial information to non-financial professionals

  • NetSuite, Adaptive Planning and/or Looker experience is a plus