Citi Triage Analyst (Operational Risk Analyst 3) in San Antonio, Texas

  • Primary Location: United States,Texas,San Antonio

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17053179


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Triage Analyst

This position is in the USCC AML Risk organization working with the Risk Systems team.

The primary responsibility of the person in this role will be to manage the production support tracking and project requests for risk systems.

Primary Responsibilities

  • Analyze problem tickets that are submitted by analysts to disposition into training, policy, or system categories and create tickets via Service Now as needed

  • Work with CitiKYC users to troubleshoot issues as needed

  • Work with technology teams to assist in determining the root cause of the issues reported

  • Coordinate with CitiKYC analysts in all departments to gather validation/failure status as issues are resolved by technology

  • Assist the team lead in gathering information for reporting purposes and assist with special projects, along with completing specified tasks from end to end

  • Assist with implementation of best practices and process improvements



  • Experience in AML or other regulatory project is required

  • Experience with CitiKYC highly desirable

  • 5+ years of experience in business systems analysis highly desirable

  • Bachelor’s Degree and/or equivalent experience

  • High level of analytical skills and problem-solving

  • Excellent planning and organizational skills

  • Strong PC skills (Microsoft Office with emphasis on Excel)

  • Well organized with the ability to manage multiple tasks at once in order to meet demanding deadlines

  • Must be able to follow projects that require very detailed analysis due to the impact to the business.

  • Excellent communication skills (written and verbal) and organizational skills

  • Must be a team player

  • Ability to work independently and use a high level of independent judgment