CVS Health Supervisor - Clinical Operations in San Antonio, Texas

Position Summary:

As a Clinical Operations Supervisor, you will assist pharmacists, technicians, and representatives in all aspects of coverage determination and appeal process. In this Supervisor role, you will serve as a primary point of contact for issues requiring escalation within the Clinical Operations Department to ensure resolution. You will also maintain department metrics and provide coaching/development and evaluation for staff. As a Supervisor you will also manage workflow and direct communication to internal and external partners.

Additional responsibilities of a Clinical Operations Supervisor include:

  • Managing staff performance by maintaining and evaluating metrics, staff coaching and development

  • Managing daily operations including workflow to include phone operations

  • Acting as a liaison for Clinical Operations with support areas

  • Providing optimal customer service within applicable departmental and regulatory guidelines

Required Qualifications:

1+ years of previous leadership experience

Preferred Qualifications:

Previous experience in Medicare Part D

2 + years of Supervisory experience

Strong leadership, organizational, communication and prioritization skills Ability to

work independently

Well organized and effectively able to communicate at all levels of the organization

Demonstrate a sense of urgency to meet departmental and regulatory requirements

Proficient computer skills and the ability to navigate in a Windows based environment including ability to toggle

between multiple programs, ability to navigate web based systems as well as DOS based systems, and adaptable to system changes and upgrades

Excellent verbal and written communication skills

Able to adapt in dynamic work environment; ability to adapt to change and remain flexible

Ability to work in a high pressure, time sensitive environment

Project a professional business image, through phone interaction as well as internal communication

Demonstrated problem-solving ability

Demonstrated sense of urgency with assignments

Ability to interpret a variety of work instructions provided through multiple mediums

Ability to anticipate needs and resolve issues with urgency and to meet quality and production standard

Schedule flexibility including rotations through Nights, Weekend and Holiday Coverage

Education:

Verifiable GED or High School Diploma is required

Bachelor’s Degree preferred

Business Overview:

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health at mailto:AA_EEO@cvscaremark.com

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/