Compass Group, North America REGIONAL DIRECTOR OF OPERATIONS - HIGHER ED - TEXAS in San Antonio, Texas

REGIONAL DIRECTOR OF OPERATIONS - HIGHER ED - TEXAS 9/22/17Texas, Texas-Austin, Texas-Houston

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Job ID: JN09221781301Great People. Real Opportunities.Description:

SSC Servicesfor Educationis known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Job Summary: This position will be covering southern Texas.

The RDO serves as primary representative to our clients for SSC services for education with a designated number of accounts in a given geographical area. The RDO responsibilities include: Program implementation, profit and loss for the region, operational support of unit managers, client relations and contract negotiations, account retention, receivables, sales support, hiring, training, developing, succession planning, mentoring and disciplining managers assigned to district. Reports to the Regional Vice President.

Incumbent is guided by thorough knowledge of business practices, financial tracking & reporting procedure management, personnel motivation, team building, leadership, Human Resource management, Facilities management, Company Services program, and applicable laws and government regulations.


Programs in Facilities Services Management, Financial Management, Human Resource, Sales, Contract Administration and Client Customer Satisfaction.

  • Plans, organizes, and controls functions and activities of program implementation and operations of regional accounts.

  • Reviews and evaluates existing programs at each unit, and ensures compliance with corporate standards. Conducts QA rounds and reviews all QA reports with unit managers. Encourages managers to meet and exceed standards and provides for employee recognition when programs are implemented successfully.

  • Meets with Regional Vice President to report monthly progress of region by account. Controls overhead expenses within region. Develops budgets with VP and Controller. Reviews unit financial statements and is responsible for accuracy and to meeting timelines for data and statistics. Responsible for attaining or exceeding financial goals and controlling billing / accounts receivables.

  • Participates in surveys / sales of new business and pricing same. Has an awareness of competition and market conditions and looks for opportunities for the growth of the company.

  • Prepares initial contract language and Statement of Work for proposed contracts and prepares amendments to existing contracts and review same with VP and legal before presentation to client.

  • Responsible for the selection of management and hourly personnel as required. Reviews manager’s performance and makes recommendations for salary adjustments based on that evaluation.

  • Provides opportunities for advancement and other developmental experience for managers. Responsible for effective employee relations and compliance with company Human Resources policies.

  • Demonstrates and promotes corporate culture, values and management philosophy. Represents the company both professionally and ethically at all times. Serves as a role model for managers in the field.

  • Establishes and maintains client relations and customer satisfaction at a level that ensures account retention. Conducts quarterly business reviews with clients on regular basis. Monitors and ensures compliance with the provisions of client contract. Promotes corporate resources and new programs that may benefit client.

  • Strategic thinker has the ability to realistically project how things will turnout. Can articulate a vision, good at “what ifs” and “if then.” Ability to predict what people will respond to

  • Ensures compliance with local, state, federal regulations. Improves skills in facilities management through personnel development and continuous education.

  • Performs a variety of management functions in support of the on-site team. Such duties are as follows, but not limited to:

  • Assigns work to staff, schedules and approves vacations and holidays. Provides relief for unit managers as needed.

  • Orients new employees and provides on-the-job training to assigned personnel.

  • Resolves complaints and disciplines employees as required.

  • Interviews independent contractors to receive and analyze bids, submit bids and recommendations to client for consideration. Negotiates with outside vendors for preferred agreements.

  • Serves as liaison with contractors, architects, engineers, and material and equipment suppliers.

  • Performs other services and duties as delegated and serves on a variety of facility committees as required by client.

Job Specifications:


Bachelor’s Degree in business or engineering preferred or related fields and five years responsibility at a regional manager level or ten years as a director level in facilities management and contract management experience in a Business and Industry or higher education or health care institution preferred, with related continuous education courses. The ability to read, comprehend, and transmit complicated detailed instructions in writing and orally.


Effective written skills and oral communication skills. Must have computer proficiency in MS Office professional. (Computerized maintenance \ Custodial systems \ Grounds service). Good physical condition and ability to operate and train people in the use of housekeeping or food service or, maintenance equipment or, medical equipment. Operate motor vehicle.


Sits; stands; bends; kneels; climbs stairs, ladders, and equipment; has good sense of balance to work on heights. Some lifting of medium and/or heavy equipment and tools.


Some exposure to hazards or risks. Heat, noise, dust and dirt & areas requiring infection control. Ability to meet deadlines and make sound decisions, sometimes under stress. Position requires personnel to travel and be on the road away from home an average of 65% of their time. Work whatever hours are necessary to maintain assigned facility’s district in a safe manner, including weekends and nights.


Administrative and supervisory staff, employees, or faculty, students, parents, representatives of governmental agencies, architects, contractors, vendors, etc. Interpersonal skills necessary to deal effectively and courteously communicate with the above contacts.

Apply to SSC today!

SSC is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Career LevelManagement (Manager/Director), Executive (VP,SVP,EVP)SectorSSCAreas of InterestFacilities ManagementEducationBachelor's DegreeLocaleTexas-Austin, Texas, Texas-HoustonPreferred LanguageEnglish