The Hertz Corporation Lot Attendant Choice (DTG.Lot Attendant Choice..Operations.Nonex) in San Antonio, Texas

General Responsibilities:

Job Summary:

Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

  • Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate

  • Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary

  • Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement

  • Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary

  • Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries

  • Distribute new car keys for customers and employees

Perform related responsibilities as required or assigned

Mandatory Requirements:

Required Education/Experience:

  • High School Diploma or equivalent

  • At least 1 year of customer service experience

  • 1 year of car rental experience preferred

  • Valid driver's license as required by State

Required Qualifications:

  • Knowledge of car rental operation

  • Knowledge and skill in the operation of car rental software and hardware

  • Ability to type and perform accurate data entry

  • Good organizational skills with the ability to write clearly and concisely

  • Ability to understand and follow oral and written directions

  • Ability to process all paperwork according to policies and procedures

  • Ability to manage stressful and unusual situations while maintaining good customer relation

  • Ability to speak and understand English

  • Ability to operate radio, security and computer equipment

SPECIAL JOB DIMENSIONS:

Varied hours. Job involves a high level of customer contact, occasionally dealing with disagreeable or irate customers.

ATTENDANCE:

Ability to comply with the company's attendance policy.

Preferred Requirements :

Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 138767

# Positions 1

Location US-TX-San Antonio

Category Administrative/Clerical

Division DTAG