Goldman Sachs & Co. Technology - Technology Infrastructure - Conference Operator in Salt Lake City, Utah
MORE ABOUT THIS JOB
Job Summary & Responsibilities
•Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.•Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested.•Screens incoming calls as requested by managers.•Develops knowledge of environment in order to respond to callers who have general inquiries.•Manages operator-assisted conference calls for up to 100 participants, for GS’s senior firm members•Ensures the successful recording of calls for playback as required by the business•Maintain logs of calls placed and any additional information required for various reports or special projects•Must maintain a pleasant and positive demeanor while answering phone inquiries (“a smile in your voice”)•Must stay calm in highly stressful situations and be knowledgeable of emergency procedures•Requires high attention to detail and exceptional listening skills
RESPONSIBILITIES AND QUALIFICATIONS
o Ability to communicate effectively with diverse clientso Strong oral & written communication skillso For Conference Operators, flexible work schedule involving some evenings and weekends requiredo Effective time management skillso Ability to adapt to new programs and applicationso Works well under pressureo Shows initiative and driveo Has the ability to work as an effective team membero Must have at least 2 years experience as a Conference Operator
ABOUT GOLDMAN SACHS
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
© The Goldman Sachs Group, Inc., 2017. All rights reservedGoldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.
Job ID 2017-38211
Schedule Type Full Time
Function(s) Customer Service, Technology
Location(s) US-UT-Salt Lake City
Business Unit Platform
Employment Type Employee