GCA Services Assistant Operations Manager - Vehicle Services in Salt Lake City, Utah
Vehicle Services - Assistant Operations Manager
The primary job responsibility will be the management of an assigned account within our Vehicle Services Division. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.
Partner with clients in the Transportation & Vehicle Services industry and GCA staff to ensure all cars are properly returned, washed and prepared for next customer.
Develop and recommend operating budget and ensure the department operates within budget.
Control expenses by reviewing overtime, supplies expenditures, etc. Evaluate and justify supplies, equipment, and purchases as needed.
Provide guidance on matters related to performance management, staffing/recruitment, training, HR compliance.
Establish work standards and flow.
Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
Enter and approve changes in ADP's Vantage system in a timely manner.
Ensure compliance with regulatory agencies.
Maintain an environment that is sanitary, attractive, and in orderly condition.
Demonstrate and promote company culture, values and management philosophy.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
MINIMUM QUALIFICATIONS FOR CONSIDERATION:
High School diploma required. College degree or equivalent work experience preferred. A minimum of one year of supervisory experience in a transportation or service-related field with high customer/client contact.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong service/quality attitude.
Ability to plan, organize, prioritize, and achieve effective time management.
Ability to work under pressure and meet established goals and objectives.
Strong public speaking skills.
Sense of urgency & ability to meet deadlines; self-directed.
Driver's license required.
A criminal background check, results of which are not necessarily a bar to employment, and a drug screen are required.