Kforce Operations Technician in Saint Paul, Minnesota

Kforce has a client in search of an Operations Technician in Saint Paul, MN.Summary:The Operations Technician position installs and provisions Metro Ethernet services on various routers and switches. The Operations Technician also works on ACD system taking calls from customers and technicians performing turn-up activities. The individual will work in a fast-paced job where multitasking is required with the ability to prioritize tasks, resolve complex network problems, and meet customer demands measured by key performance indicators to ensure the success of the business. Job Responsibilities:

  • Installs and provisions Metro Ethernet services in the network on various routers and switches

  • Works on ACD system taking calls from technicians in the field and central offices for new switch turn-ups and activations

  • Works on ACD system taking calls from customers on new turn-up activities

  • Takes ACD and direct calls from internal customer support centers around order status and issues

  • Solves new turn-up issues by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard-to-resolve problems that have defied routine troubleshooting techniques

  • Resolves complex network problems involving power, network hardware, and/or software

  • Uses software and hardware tools to identify and diagnose network status and issues

  • Cisco CCNA certification preferred

  • Ethernet LAN/WAN Network knowledge

  • Proficient in various software applications (i.e. Microsoft Office)

  • Strong customer service, multi-tasking, and problem solving skills

  • Ability to work in a stressful, fast paced, team-oriented environment

  • Ability to multitask and prioritize tasks

  • Strong communication (oral and written) skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours