Kelly Services Operations Analyst II in Round Lake, Illinois

OPERATIONS ANALYST

LOCATION: Round Lake, IL

DURATION: 4 Months (End of Year)

PAY RATE: $22.00 – 24.00/hr.

Our client, a Healthcare company, currently has an IMMEDIATE need for an Operations Analyst responsible for owning assigned tasks, possessing moderate business knowledge, requiring minimal direction, handling problems with moderate to high complexity, and possessing working knowledge of a CRM system.

This is a 4 month CONTRACT position, and it is located in Round Lake, IL.

RESPONSIBILITIES:

  • Provides support using business applications used within the organization to perform quality data entry into a CRM system.

  • Perform system monitoring and business administration support as requested or as self-determined and agreed to by management.

  • Identify, analyze, escalate, resolve and document problems and issues identified during data review and input. Use technical tools (queries, MS Office) for problem monitoring and resolution.

  • Responsible for the monitoring and the appropriate tracking reports to assist in the management of services that assist operations.

  • Prepares weekly status and analyzes trends to aid in the, enforcement, development and/or revision of organizational policies and procedures.

  • May execute test scenarios and cases.

  • May define, design and document business process flows.

  • Understand and follow appropriate quality GDP, GMP and validation processes and business processes.

  • Communicate concerns, status, and solutions. Disseminate information in a timely manner within the team.

  • Create and review documentation and communications (internal and external)

RESPONSIBILITIES:

  • Relevant work experience in technology and business required.

  • Strong working knowledge of Office 2007-13 and Visio.

  • Experience in business CRM system. Experience in system testing, validation, Siebel, and JDE desired.

  • Appropriate understanding of support process.

  • Solid communication (verbal and written) skills.

  • Business knowledge including quality systems and lean culture.

  • Sense of urgency with strong follow-up skills.

  • Must be detailed oriented and maintain a high level of accuracy preforming repetitive activities.

  • Able to work in a team setting and with various teams within and outside of the organization.

Why Kelly?

Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Group-rate insurance options available immediately upon hire*

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

· Service bonus plan

· Holiday pay plan

· Weekly electronic pay options

· Exclusive online employee community

· Employee assistance program available at no cost

· Corporate discounts

· Transportation Spending Accounts

  • *Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

Let us help advance your career today.

*Available for purchase and administered by a designated third-party vendor

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce

Why Kelly ® ?

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm