Umpqua Bank Operations Process Management Associate - Roseburg - (DH24266) in Roseburg, Oregon

Operations Process Management Associate - Roseburg - (DH24266)

Job Requisition ID: DH24266

Job Title: Operations Process Management Associate - Roseburg

Job Type: Full-Time

Location: Roseburg, OR

Job Description:

JOB PURPOSE

Provides deposit operations support by performing a variety of deposit related fulfillment and regulatory driven functions, in a centralized environment. Provides policy and/or procedural guidance to supported business units. Fulfills objectives and goals of unit(s) as a member of an operations support team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the accurate and timely completion of assigned tasks.

  • Assist store and department personnel with operations-related issues.

  • Perform functions within established guidelines, procedures and policies.

  • Provide feedback to management regarding recommended changes to policies and procedures.

  • Work effectively with a team to achieve department objectives.

  • Train new associates on assigned job functions.

  • Demonstrate knowledge of all assigned job functions.

  • Performs a variety of functions within the OPM department. Workloads may require rapid shifts of focus from one functional area to another.

  • Utilize resources available to resolve problems or recommend solutions.

  • Interact daily with functional peer groups, store and department personnel.

  • Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, general instructions on new assignments.

  • Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."

  • May perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Completion of high school, vocational training, or equivalent, required.

  • 3 years of customer service experience, preferred.

  • 2 years of banking experience, required.

  • 1 year of bank operations experience, preferred.

  • Strong attention to detail and the ability to multi-task effectively.

  • Ability to understand and follow directions.

  • Ability to organize and prioritize work.

  • Proficient use of Microsoft Word and Excel software applications.

  • Ability to maintain confidentiality, use tact and diplomacy; maintains professional dress and demeanor.

  • Requires basic reading, writing, and math skills.

  • Basic knowledge of relevant bank operating procedures, practices and policies.

  • Demonstrate effective written and verbal communication skills.

  • Ability to work effectively with individuals and groups across the bank.

PHYSICAL AND ENVIRONMENTAL DEMANDS

  • Work involves extended periods of sitting, some repetitive motion, and lifting up to 50 pounds occasionally.

  • Normal office environment.

  • Occasional travel.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.