Ceva Logistics US Inc Operations Key Account Manager Romulus, MI in Romulus, Michigan

CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Over 41,000 dedicated employees, working in 17 regional clusters around the globe, deliver operational excellence- to provide viable answers to the most challenging supply chain questions. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX.CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.Job Summary:CEVA Logistics is currently hiring an Operations Key Account Manager located in Romulus, MI. The Operations Key Account Manager is dedicated solely to the management oversight of the delivery of services to global customers. This includes driving customer satisfaction, attainment of profit objectives, business expansion, safety, and quality.In this role, the Operations Key Account Manager will:•Manage financial processes to ensure cash flow•Develop staff•Adhere to policy and procedure and statutory regulations while managing to lean metric standards and SCA principles.Summary of Key Responsibilities:•Manage the day-to-day operational functions to ensure that the requirements of all assigned customers are met in a cost effective and efficient manner while generating maximum revenue and profit•Develop, implement and monitor improvement programs in cost reduction, revenue growth, quality improvement, safety and best practices across established and new contracts•Monitor new pricing; collaborate with GKAM on pricing adjustments and revenue invoicing•In consultation with the senior sales staff, develop business strategies that are consistent with the specific product market to maximize margins and increase revenue growth•Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans•Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value•Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to meet customer needs•Provide leadership in coaching, mentoring, personnel selection, professional development and oversight of staffEducation, Experience, and Certifications:•Bachelor's degree in Logistics, 3PL, Transportation, Supply Chain Management or related field•Minimum five years' related industry experience•Minimum five years supervisory experience of both exempt and non-exempt employees•In depth knowledge of transportation, logistics and supply chain services and operations•Knowledgeable of domestic and international regulatory compliance laws and regulations•Experience working with large multi-national accountsAdditional Skills, Experience, and Communication that Contribute to Success:•Able to respond quickly to sales and service issues•Ability to develop strong business relationships within all levels of organizations, including senior level executives•Ability to maintain stable performance under pressure or opposition•Demonstrated written and oral communication skills and the ability to persuade, influence, negotia