City of Rock Hill South Carolina TELECOMMUNICATIONS OPERATOR I - POLICE in Rock Hill, South Carolina

Minimum Training & Experience

Graduation from high school and experience operating emergency telecommunications equipment, radio transmitting equipment, or telephone switchboard. Ability to obtain Telecommunications Certification in a specified period of time. The equivalent combination of education, training and related work experience may be considered.

SHIFT WORK REQUIRED.

Desirable Knowledge, Skills, & Abilities

  • Knowledge of operating procedures for dispatching emergency and safety services.

  • Knowledge of the names and locations of the streets and principle buildings in the city.

  • Knowledge of fire, police, rescue, and other appropriate organizations' operations.

  • Ability to operate computer equipment.

  • Ability to react quickly, calmly, and effectively under emergency conditions.

  • Ability to speak clearly and concisely with a well-modulated voice.

  • Ability to write legibly, maintain logs, records, and perform routine clerical work.

  • Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Specific Duties

  • This position requires specialized work with telecommunications equipment to receive and transmit information. Work requires fast, effective processing of information and the performance of related clerical duties.

  • Receives calls from the general public requesting emergency or safety services.

  • Dispatches appropriate public safety units and assists in obtaining additional information and locating streets and addresses.

  • Coordinates activities between various public safety agencies. Receives radio/telephone calls from field units, transmits messages via radio, telephone, or computer and makes inquiries to obtain information or service of other agencies.

  • Maintains radio contact with public safety units that are on call. Keeps continuous record of status of units in and out of service and on cases.

  • Performs all other duties as may be assigned to meet organizational needs.

Position: TELECOMMUNICATIONS OPERATOR I - POLICE

Salary: Starting salary $34,944 Per Year

Position Type: Full Time

Close Date: Until Filled