Oxford Property Management Regional Director of Operations - Assisted Living in Rochester, Minnesota
The Regional Director provides leadership and oversight for the day-to-day operations of multiple senior living communities, both existing and any new managed sites in their region. This position is responsible for identifying revenue generating opportunities, growing occupancy, controlling costs, monitoring budgets, promoting employee engagement and fostering a work environment and senior communities that reflects the company mission, values and principles. In addition, the Regional Director ensures quality assurance and regulatory compliance measures are being followed through adherence to policies and procedures. The RDO works closely with community managers to provide support, training, and mentoring that establishes accountability of their community.
- Provide support to community leaders through weekly visits focusing on overall operations, resident and employee satisfaction, occupancy, marketing and sales, staffing, training, and financial performance a. Support community leaders with marketing and sales initiatives to increase occupancy and generate revenueb. Assist in the development of community budgets, monitor results, and hold sites accountable for financial performancec. Conduct resident and employee surveys - identify successes and gaps in service; implement necessary steps to correct weaknessesd. Ensure staff training is complete and meets all regulatory requirements2. Ensure compliance with government regulations and clinical proceduresa. Provide support, guidance and direction to Regional Nurseb. Monitor licensing, governmental funding, housing and medical fundingc. Participate in mock surveys and support sites through state audits; address any deficiencies d. Assist in investigating any vulnerable adult complaints3. Support community leaders with staffing initiativesa. Establish staffing models for each community to deliver quality care within budget guidelines b. Direct Regional HR Manager in the development of staffing goals and implementation of new programs to maintain a pool of qualified applicantsc. Support programs and initiatives to increase employee engagement and retention4. Maintain awareness of facility equipment and preventative maintenance systemsa. Ensure buildings are maintained and preventative procedures are in place. Report and correct issues that could endanger or affect the integrity of building. b. Review and analyze facility and grounds to ensure risk management and safety awareness are prioritiesc. Support community leaders with the implementation of Residex and Eldermark software applications and future system applications5. Act as liaison between owners and management company; attending meetings when requested
Bachelor’s Degree from an accredited college or university, degree in Healthcare Administration preferred
Ability to drive and possess a valid driver’s license
Minimum of five years’ experience in multi-facility management preferred
Must be able to work irregular hours, occasional weekends and evenings.
Experience working with seniors is preferred.
Health, dental and vision insurance
Workplace voluntary benefits
Company-paid life insurance
401k with employer match
Some uniforms provided
Continuing education and advancement opportunities