Capital One New Lending Product Operations Manager in Richmond, Virginia

West Creek 5 (12075), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

New Lending Product Operations Manager

Responsibilities:

  • Customer Contact via voice and email to support customer onboarding, product usage, inquires, and other servicing needs

  • Address customer and process escalations

  • Coordinate with other operations teams to build out a process to support the invoice advance product for pilot that leverages significant existing capabilities

  • Hire and manage a back-office support team to support the pilot onboarding, underwriting, funding disbursement, payment receipt, and various other reporting and controls requirements

Basic Qualifications:

• Bachelors Degree

• 1 year project management and planning experience

• 5 year of operations management

Preferred Qualifications:

Master's Degree

• 5 years project management and planning experience

• 7 year of related operations management, basic procurement concepts, relationship management, or risk management experience

• Demonstrated detail orientation, strong written and oral communication, problem solving, teamwork and collaboration

• Ability to work with limited supervision

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.