Jacobs Network Operations Center Technician Tier 2 TS/SCI W POLY in Reston, Virginia

Network Operations Center Technician Tier 2 TS/SCI W POLY


Jacobs Federal Network Systems (FNS) provides highly sophisticated network systems design, engineering, operations, and maintenance, and offers cutting edge cybersecurity solutions for our customers in the Intelligence Community, Department of Defense, and other federal agencies. We deliver an integrated approach to network engineering design and network management, as well as full IT lifecycle service management, IT service delivery, asset management, logistics and procurement support, and software/hardware vendor management. Our network engineers, controllers, and technicians are trained in multiple disciplines to successfully maintain legacy systems as well as insert the latest technologies for voice, data, and video networks in fast-paced, mission-critical environments.

Jacobs is currently seeking a NOC Technician Tier 2 to join their team at their customer site in the Reston, VA area. This position will be a day shift position with the hours of approximately 6AM-2PM.

The network operations center (NOC) technician provides surveillance and IP network operations troubleshooting. They identify, troubleshoot, and resolve incidents in multiple and complex local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems. This position acts as information distributors and customer representatives. They operate, maintain, and manage telecommunications facilities. Provide project management and systems integration for voice and data communication systems; supervise installation of these systems; and, provide maintenance and support to customers after installation. Specializations include data communications, TCP-IP networks, Local Area Networks (LAN), Wide Area Networks (WAN), COMSEC/TEMPEST, facsimile, cable-to-modem communication, RF (including satellite) communication capabilities, and repair to least replaceable.


Active TS/SCI w/ Poly Required

Typically requires an Associate degree in a computer field and eight (8) years of related experience. Progressive relevant training and/or certification may be substituted for a portion of the experience requirement.

  • Professional License or Specialized Training in CCNA and ITIL Foundations is preferred

  • Someone that is new to the career field or occupation, such as a recent college graduate with either course related experience and/or full or part-time work experience totally less than three (3) years of experience specific to the skill

  • Must be able to interface with individuals at all levels of the organization both verbally and in writing

  • Must take and pass a drug test and background check

  • Must be able to maintain regular, reliable attendance and ensure on time daily arrival


  • Extensive knowledge on a variety of telecommunications platforms and IT systems.

  • General knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Awareness of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Essential Job Functions:

  • Dispatching to resolve network cabling and drops to workstation and peripheral equipment

  • Monitor and Identify network troubles

  • Troubleshoot and resolve network troubles

  • Perform courtesy recalls

  • Ensure network availability and reliability

  • Manage incident management workflow

  • Communicate status to customer and management team

  • Installs, maintains, manages and/or repairs carrier systems (WANs) and their constituent components.

  • Employees may experience extended periods of standing, walking, climbing, bending, crouching, and lifting light to very heavy objects and equipment.

  • Use of ladders may be required with the use of required safety equipment.

  • Employees may be exposed to potential health hazards. Duties include being able to single-handedly deploy systems weighing up to 60 pounds.


Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law. To view the DOL's Equal Employment Opportunity is the Law poster, please click here .

Primary Location United States-Virginia-Reston

Req ID: I2S0001NX