SoSi Manager of IT Operations in Reston, Virginia

Company Overview

For 25 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in New York City, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. SOSi takes affirmative action in support of its policy to advance employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

CORPORATE-170809-5907: Manager of IT Operations

Job Category IT/Engineering

Duty Location U.S. - Virginia - Reston

Type of Position Full Time

Requisition Number CORPORATE-170809-5907


SOS International LLC (SOSi) is seeking a Manager of IT Operations. The Manager of IT Operations manages projects and activities spanning across IT operations, administration, networks, infrastructure, applications, databases and service desk associated with supporting the IT operations of SOSi.

Primary Responsibilities:

•Supports the planning and execution of technology operational changes, support, enhancements, decommissions and maintenance to meet organizational needs

•Consults with appropriate management staff to clarify system and program requirements, identifies problems, and determines the extent of upgrades/modifications and support required

•Develops project plans and schedules, contingency plans, workflow diagrams, and maintains operational and system documentation

•Provide oversight, knowledge and guidance to all IT staff across the lifecycle of IT projects

•Analyze complex business needs presented by the user community and/or clients and recommends/provides technical solutions in coordination with the Senior Director of IT

•Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions

•Direct operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations

•Produces detailed time line for each IT Operations projects including stakeholder management plan, risk mitigation plan, back-out plan, etc.

•Direct and prioritize the work load of IT helpdesk support personnel

•Provide input for all business requirements prior to the technical solution

•Participate on all hardware and software evaluations and provide recommendation to Senior Director of IT

•Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, network equipment, operating systems, hardware, software, and peripherals

•Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems

•Work with stakeholders to define business and systems requirements for new technology implementations

•Adherence to SOSi’s IT Policies and Procedures, including the development of additional controls as required by the contract for architecture, security, disaster recovery, standards, purchasing and service provision

•Practice asset management for IT hardware, software and equipment


•Bachelors’ degree plus 6 years of IT Support experience or 10 years of experience in a related technical environment

•Experience in more than one IT data center migration

•4-6 years of related work experience in IT Infrastructure and Systems development, which should include successful experience of leading or managing a team of technical resources

•Excellent interpersonal and communication skills with the ability to interact with others and senior management

•Experience in Cisco Infrastructure, MS Windows Server Environments, VMware Virtual Infrastructure and MS SQL Databases a plus

•Experience in web based Systems development (Apache, JBOSS & MS SQL) is highly desired

•A wide degree of creativity and latitude is expected. Proven communication skills - both written and verbal presentation


•Weekend and Evening work may be required as needed

•Must be willing to travel to austere environments as needed