Atlantis Casino Resort Spa Operator - PBX in RENO, Nevada

Overview:

PBX is the nerve center of the Atlantis property where all inside and outside calls go through. We have a very high standard of customer service, while following all company policies and procedures.

Five 8 hour shifts per week.

Swing shift

Responsibilities:

Answering and transferring multiple outside and inside calls for two properties.

Data entry and filing.

Communicate with numerous departments using a two way radio.

Give out current and accurate information on special events, locally and at the Atlantis.

Take and give guest wake-up calls.

Use the overhead paging system to page guests.

Help guest get access to voicemail and text messages.

Follow all PBX and company policies and procedures.

Other various duties.

Qualifications:

Applicant must be polite, articulate and professional.

Must be able to speak English clearly.

Spanish is a plus but not required.

Experience in LMS, Outlook and Hot SOS a plus but not required.

PBX experience is a plus but not required.

Must have a high service standard for guest, team members and the company.

Must pay strong attention to detail and retain a lot of information.

Applicant must be able to work in a fast paced environment.

Applicant must be able to work weekends and varied shifts if needed.

ID 2017-5047

Job Locations US-NV-RENO

Division Hotel