Oracle Cloud Operations Engineer in Redwood City, California
Cloud Operations Engineer
Oracle’s Cloud Operations – PaaS group is
looking for talented Cloud Operations Engineers with expert level experience in
supporting systems built on a mix of Oracle technologies and Open Source
technologies. As a contributing member of a globally distributed
team, you will be responsible for the deployment and support of internally
developed services/applications supporting the various PaaS
portfolios. This is a unique, ground floor opportunity to work on
cutting edge platforms in support of Oracle’s growing Cloud Services.
Ø Operational Level 2 ownership of run-time
management functions for Oracle PaaS External Compute Services ensuring the
highest levels of availability and performance for customer service levels.
Ø Operational ownership in the support of
escalated issues from Oracle Customer Support working to resolve customer
issues using Oracle PaaS services.
Ø Collaborate with other operational and
development teams during triage and resolution of operational issues.
Ø Document common problem patterns and create
knowledge base articles to improve customer self service capabilities and
Ø Open and track development bugs related to My
Oracle Support (MOS) Service Requests.
Ø Handle customer escalations and provide Level 2
Ø 5 years of experience supporting production
environments on Linux/Java/Oracle Database platforms.
Ø Previous experience in large scale Incident and
Problem Management (ITIL based operational model) highly desirable.
Ø Strong ability to analyze and solve operational
problems across functional components.
Ø Strong ability to understand virtual cloud
architectures and layered application and database services with the ability to
logically determine root cause of an issue.
Ø Exposure to virtualization concepts and
technologies like Oracle Virtual Machines or Xen is highly desirable.
Ø Willingness to learn new technologies.
Ø Desire to provide
exceptional customer support.
Ø Prior experience as a Cloud Operations Engineer
or DevOps Engineer.
Ø Certification(s) in a Linux administration in
Ø Experience with large scale customer support
systems and processes (e.g. service request systems such as MOS, CX, Remedy)
Ø Experience with large scale system management
and monitoring tools (e.g. Oracle Enterprise Manager, Kibana, Logstash, Real
User Experience Insight (RUEI), ThousandEyes)
Comfort with collaboration, open communication
Detailed Description and Job Requirements
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Information Technology
Location: US-CA,California-Santa Clara
Other Locations: US-CA,California-Redwood City
Job Type: Regular Employee Hire