Red Hat Senior Director, Sales Operations in Raleigh, North Carolina

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales Operations team is looking for a Senior Director for our North America (NA) Commercial group to join us in Raleigh, NC. In this role, you will report to the Senior Vice President of NA Commercial Sales, as well as to the Vice President of Global Sales Operations to ensure consistency with global strategic imperatives. You will guide the sales operations department with responsibility for managing the development of the NA Commercial Sales strategy, programs, projects, and initiatives together with the NA leadership team, monitoring the effectiveness of sales efforts and ensuring that they are aligned with the overall business objectives. You’ll build the processes that enable visible and transparent management and that use the available tools or implement new ones that bring increased sales effectiveness. As a Senior Director of Operations Sales, you will also manage a team of deal and bid specialists who support the NA region in day-to-day activities around quotes and proposal creation.

Primary job responsibilities

  • Assist the Sales team with guiding growth strategies and ensuring that these strategies are adopted in all levels of the department

  • Deliver major cross-functional regional change initiatives focused on increasing sales productivity

  • Coordinate process improvements for competitive deal construction, complex deal support, and streamlined deal workflow with Global Deal Management teams, Finance, and Legal

  • Operate as a strategic adviser to sales leaders on strategic action plans, programs, and projects to improve operational efficiency, processes, systems, long-term planning, and team performance

  • Work closely with sales management to inspect sales process quality, identify and prioritize opportunities for improvement; assist with understanding process bottlenecks and inconsistencies and facilitate continuous process improvement

  • Monitor the accuracy and efficient distribution of sales reports and other data

  • Implement enabling technologies, including CRM, to field sales teams; monitor the assigned sales organization’s compliance with required standards for maintaining CRM data

  • Implement consumer segmentation, targeting, and positioning initiatives that assist senior sales management and executives in deciding resource allocation based on the internal requirements and the external market

  • Identify the goals, objectives, and scope of projects while working with relevant leaders and stakeholders; facilitate business requirements and specifications for all projects and programs and identify resource requirements, costs, and delivery schedule

  • Handle project management issues like project ownership and planning, project integration and adoption, reporting, and post mortem; help prioritize programs and projects

  • Provide effective and consistent communication between management, resources, and other business partners

  • Coordinate and own the organization's change management process

Required skills

  • Bachelor's degree in a technology or any analytical discipline; graduate degree in management is a plus

  • 15+ years in a leadership or management role leading high-performance, sales operations teams

  • Combined background of services and sales, or experience in sales

  • Demonstrated ability to manage a distributed, multi-cultural team

  • Solid process background and understanding

  • Thorough business process knowledge with the ability to engage leaders on business terms and deliver resolutions

  • Analytical and process-oriented mindset with the ability to guide revenue growth

  • Outstanding written and verbal communication skills, with excellent presentation and interpersonal skills

  • Problem-solving skills with the ability to apply a quantitative approach to measuring customer experience, product usage, and customer satisfaction to guide improved performance

  • Deep financial and operational understanding of value drivers in recurring revenue business models

  • Excellent customer-facing skills, including the ability to deliver multiple priority projects with a focus on customer satisfaction in a rapidly changing environment

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 57847

Department Field Sales, Operations

Location US-NC-Raleigh

Posting date 7/28/2017

Remote base ..