SRA International, Inc., A CSRA Company Healthcare Claims Operations Supervisor in Raleigh, North Carolina

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


No Suitability Required

Job Family:

Administrative Services

Job Description:

Investigates and adjusts complex third party bodily injury, disability income and property damage claims, processes subrogation claims, writes reports and performs other related tasks. Maintains an ongoing effort to determine and maintain equity with current claims trends and legislated requirements and programs. Recommends improvement to processes.

Supervises the day to day operations of claims staff to ensure service level agreements are met.

Schedules staff to adequately handle claim volumes, pend resolution mediations and surge staff demands

Monitors claims processing to identify any trends in edits and pending claim volumes.

Motivates and encourages staff through postitive feedback and communication

Serves as point of contact for claims processing related questions for state customer.

Provides outstanding customer services to North Carolina provider community.

Represents CSRA and state at external and/or internal customers, answering service related questions

Trains and coachs new hires and existing employees

Performs staff evaluations, documents performance goals and performance improvement plans.

Required Education:

Associates degree ina related field or equivalent of education and experience.

Required Experience:

Minimum of two or more years of healthcare claims experience with at least one of those years specialized in his/her assigned activities or function. Experience in a leadership or supervisory role is a plus.

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA NC Raleigh - 2610 Wycliff Rd (NCS010)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.