Telus Operations Manager (Customer Solutions Delivery) - TELUS Health in QC, California


The primary objective is to ensure superior customer experience and the growth of all the TELUS Health Pharmacy division’s products and services through the seamless implementation of solutions. The team manager is responsible for the direct management of professionals, including project managers, trainers and implementation consultants. The successful candidate will be responsible for coordinating and managing the implementation of our pharmacy management software solutions, including Ubik, as well as for delivering peripheral services to our existing clients. The operations manager is responsible for liaising with the other Pharmacy division teams, including sales, operations, development and client support.


  • Ensure a positive interface between sales, development and client support

  • Plan and coordinate the activities of team members in accordance with the business unit’s financial objectives for the delivery

  • Manage processes and tools to maintain the continuity of operations

  • Promote and foster a work environment in line with TELUS’ core values

  • Constantly evolve, in consonance with the way we do business, by developing new methods and procedures to keep pace with our clients’ changing needs, our product portfolio and the environment in general

Required Knowledge, Skills, and Abilities:

  • Knowledge of IT solution implementation processes for the healthcare industry

  • Knowledge of pharmacy operations/workflow an asset

  • 7-10 years of related experience

  • Knowledge in project management principles

  • Demonstrated ability to create a positive team environment, motivate others, foster ownership and responsibility, as well as open and honest communication

  • Bilingual, both spoken and written, strong organizational and analytical skills

  • Ability to prepare financial reports on deployment operations

Required Education:

  • University Degree

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Title: Operations Manager (Customer Solutions Delivery) - TELUS Health

Location: CA-QC-Mont-St-Hilaire

Requisition ID: HEA02906-17

Other Locations: CA-QC-Montreal