Brown University Catering Operations Supervisor in Providence, Rhode Island

Job Description:

The Catering Front of House Operations Supervisor manages all levels of service staff that provide hospitality service in a fast-paced catering operation serving over 3,500 events yearly. Develops service standards that reflect Brown Catering’s commitment to excellence. In addition, participates in daily oversight of both front- and back-of-the-house catering operations. Ensures proper level of service staff at events.

Additional responsibilities to include:

  • Manage the Catering Banquet Captains and oversee front of house service staff

  • Mentors, supports and leads Captains as well as part-time and temporary Leads and Servers

  • Oversees training and development of Captains as well as adherence to standards, policies and procedures

  • Develops motivational and recognition programs for service staff

  • Active member of event operations team, ensuring customer satisfaction in the delivery of service

  • Review functions sheets and identifies staffing needs for all upcoming events

  • Oversees execution of events

  • Addresses internal challenges in providing the product & service to customer

  • Serve as liaison with temporary staffing agencies to request and assign temporary catering staff

  • Recruits, hires, trains and retains part-time servers

  • Issues uniforms and provides orientation to department and Catering, reviewing all policies and procedures

  • Develops training programs that address the needs of all labor groups, continually refining to adhere to operations procedures

  • Coordinates external training programs such as bar service and food safety

  • Oversee administrative functions related to events

  • Supports the execution of large and/or VIP events for Brown Catering, including Commencement, Orientation, Corp Weekends, Homecoming, as well as for the Faculty Club in whatever capacity needed

  • Responsible for effective and efficient communication and followup at all levels

Qualifications:

  • Minimum of two years of supervisory experience in hospitality, preferably in a catering environment, and Associate degree in HRI or a related discipline, or equivalent combination of education and professional experience

  • High degree of communication, leadership and training skills

  • Exceptional customer service orientation

  • Excellent food and beverage knowledge and a passion for the industry

  • Ability to create a positive, collaborative, team-building environment.

  • Organized and possessing good time management skills

  • Good problem-solving skills and ability to think on one’s feet

  • Well-groomed and professional

  • Ability to perform all positions within catering operations (set-up, delivery, liquor service/control and supervision of staff)

  • RI Food Safety and Bar Code certification preferred, or willingness to obtain such certification upon hire is required

Brown Catering operates seven days/week throughout the year. We execute everything from coffee breaks to black tie dinner. We serve all segments of the Brown community including a diverse student population, as well as the public at large. The position requires flexibility and the ability to adapt to change. It also requires the ability to both lead and motivate a team of Banquet Captains and build relationships with staff at all levels to ensure the smooth execution of catered events. Success requires dedication, creativity, passion and a can-do attitude. It will require early morning, night and weekend hours as dictated by business needs. Events are staged throughout the campus so the position also involves some walking.

The salary range for the position is $38,400 - $43,000.

All offers of employment are contingent upon a criminal and education records check satisfactory to Brown.

Recruiting Start Date:

2017-08-23-07:00

Job Posting Title:

Catering Operations Supervisor

Department:

Dining Services

Grade:

Grade 8

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

Welcome!

Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress as well as one of the largest employers in Rhode Island. Working at Brown brings more than just a paycheck and generous benefits; it offers an opportunity to contribute to a greater good. Join us in supporting the pursuit of knowledge and individual growth that defines higher education and enriches our community.

Additional Information:

Salaries for new hires at Brown usually fall between the minimum and midpoint of the salary range for the position grade. More information about our salary ranges can be found here.

Attachments:

Attachments are required for your job application at Brown. Please attach your resume, cover letter, letter(s) of reference or other application details for review as part of your application to Brown University.

Questions Submitting Your Application:

If you have questions about submitting your application, please contact employment@brown.edu.