FCi Federal 2nd Shift Operations Supervisor Facial Recognition in Portsmouth, New Hampshire
FCi Federal delivers essential operations management and professional services to federal Government agencies. We apply proven processes and an innovative approach to performance, supporting the consistent delivery of the highest quality experience to the agencies we support and to the people who count on critical Government services.**
FCi Federal has an opportunity for an Operations Supervisor to join our team on our Federal Government contract in Portsmouth, NH.
The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.
**Essential duties and responsibilities for the position include the following:
Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned
Supervises employees and the day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed
Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)
Assists Operations Managers and Assistant Operations Mangers (AOM)s to ensure timely delivery of all deliverables as they relate to their functional area
Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate
Manages the progressive discipline process within area pf responsibility and makes recommendations for promotions and terminations
Initiates performance reviews for employees within area of responsibility
Interviews and assesses applicants and makes recommendations for employee selection
Trains new employees and conducts refresher training for current employees
Ensures that the SOPs for his/her area of responsibility are used, understood and kept up to date.
**The Basic Qualifications for this position are as follows:
Must be able to obtain and maintain a Secret level security clearance – OR – a Moderate Risk Public Trust (MRPT) suitability determination
Must successfully complete a comprehensive 7-year criminal and credit history background check
Must successfully complete a drug screening
Must successfully complete a computer-based assessment on typing skills with a score of 90% accuracy and 30 WPM
Must successfully complete a computer-based assessment on basic computer skills with a score of 70%
**Minimum Experience, Education and Licensure:
Associates Degree and one (1) year of experience in visa operations support.
One (1) year of supervisory experience may be substituted for visa operations support experience.
An additional two years (2) of (similar) team management experience may be substituted for an AA degree.
**Minimum Knowledge, Skills and Abilities:
Strong command of the English language both verbally and written
Strong administrative and organizational skills
Basic Computer Skills
Excellent interpersonal and communication skills
Demonstrate a professional work ethic
Ability to work independently and as a member of the team
Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation or gender, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.
Job Title: 2nd Shift Operations Supervisor Facial Recognition
Job Type: Full-Time
Location: Portsmouth, NH