FCi Federal 2nd Shift Operations Supervisor Facial Recognition in Portsmouth, New Hampshire

Job Description:

Operations Supervisor

**Portsmouth, NH

FCi Federal delivers essential operations management and professional services to federal Government agencies. We apply proven processes and an innovative approach to performance, supporting the consistent delivery of the highest quality experience to the agencies we support and to the people who count on critical Government services.**

FCi Federal has an opportunity for an Operations Supervisor to join our team on our Federal Government contract in Portsmouth, NH.

The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.

**Essential duties and responsibilities for the position include the following:

  • Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned

  • Supervises employees and the day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed

  • Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)

  • Assists Operations Managers and Assistant Operations Mangers (AOM)s to ensure timely delivery of all deliverables as they relate to their functional area

  • Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate

  • Manages the progressive discipline process within area pf responsibility and makes recommendations for promotions and terminations

  • Initiates performance reviews for employees within area of responsibility

  • Interviews and assesses applicants and makes recommendations for employee selection

  • Trains new employees and conducts refresher training for current employees

  • Ensures that the SOPs for his/her area of responsibility are used, understood and kept up to date.

**The Basic Qualifications for this position are as follows:

  • Must be able to obtain and maintain a Secret level security clearance – OR – a Moderate Risk Public Trust (MRPT) suitability determination

  • Must successfully complete a comprehensive 7-year criminal and credit history background check

  • Must successfully complete a drug screening

  • Must successfully complete a computer-based assessment on typing skills with a score of 90% accuracy and 30 WPM

  • Must successfully complete a computer-based assessment on basic computer skills with a score of 70%

**Minimum Experience, Education and Licensure:

  • Associates Degree and one (1) year of experience in visa operations support.

  • One (1) year of supervisory experience may be substituted for visa operations support experience.

  • An additional two years (2) of (similar) team management experience may be substituted for an AA degree.

**Minimum Knowledge, Skills and Abilities:

  • Strong command of the English language both verbally and written

  • Strong administrative and organizational skills

  • Basic Computer Skills

  • Excellent interpersonal and communication skills

  • Demonstrate a professional work ethic

  • Ability to work independently and as a member of the team

  • Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience

**Physical Demands:

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation or gender, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.

Job Title: 2nd Shift Operations Supervisor Facial Recognition

Job Type: Full-Time

Location: Portsmouth, NH