Mercy Medical Center Clinton PNO Operations Manager in Pontiac, Michigan

Department:

OA101_59705 Network Administration

Expected Weekly Hours:

40

Shift:

Day Shift

Position Purpose:

Job Description Details:

I Accountability Objectives:

Provides management support to the Director Physician Network Services. Directly manages multiple Physician

Network sites as assigned or provide management support and direction as needed. Ensures operational

implementation of patient experience, Joint Commission compliance, and quality improvement initiatives across

physician network sites. Assists the Director Physician Network in developing short and long range plans designed

to enhance SJMO's ambulatory Networks.

II Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

A. Education

Masters in Health Care Administration or related field preferred

B. Licensure / Certification

Not Applicable

C Special Skill / Aptitudes

Management skills necessary to implement policies, procedures and practice changes and ensure compliance

to regulatory requirements across multiple operations.

Strong presentation, communication and problem solving skills necessary to effectively represent and

promote the interests of SJMO to leadership and physicians of outside organizations with whom we are

developing partnerships for patient care delivery.

Demonstrated understanding of medical economics and reimbursement, along with the expertise at leading

groups and managing multiple priorities.

Excellent communication skills, orally and in writing in order to present issues persuasively from both a

medical/clinical and business point of view.

Planning and analysis skills required to plan for the development and implementation of new or updated

services and to establish and monitor program services, financial targets and quality of care measurements.

Advanced computer skills (strong working knowledge of Microsoft Office including Word, Powerpoint, and

Excel) necessary in order to create communication materials and reports and analyze diverse data.

Strong verbal and written communication skills in order to effectively convey, reinforce and resolve

operational practices.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of

hospital personnel, outside customers and community groups.

II Position Qualifications:

Minimum Education, Licensure / Certification and Experience Required.

D. Experience

Two to three years experience related to health care management and administration operational management

experience required.

Knowledge of applicable Federal, State or local regulatory and/or accrediting agencies.

III Duties / Responsibilities:

1 Assists Director in managing operational processes for the ambulatory sites including providing support and

guidance related to human resource issues and managing performance and quality improvement process for

ambulatory sites. Oversees staff quality improvement, identifies opportunities and works with local

supervision at sites on continuous improvement activities. May assist in the development of staff orientation

and training.

2 Responsible for annual budget activities for physician networks. Projects budget expenditures in order to

prepare for annual budgeting process. Prepares and monitors budgets. Provides justification, variance

reporting for budget exceptions that occur.

3 Assists the Director in managing ambulatory sites goals and objectives, establishes and implements policies

and procedure to support operations. Responsible for the revision and implementation of existing policies

and procedures, reviewing as appropriate with committees, staff, etc.

4 Assists the Director Physician Network in developing short and long range plans to enhance SJMO's

position as an ambulatory network for services. Participates in ambulatory public relations and marketing

5 Establishes and nurtures productive, collaborative relationships between Physician Network, SJMO and

medical staff and other healthcare team members, other hospitals and organizations, and other Trinity Health

MO's that result in positive collaborations and relationships through alliances, affiliations, mergers, or

acquisitions to develop ambulatory network systems.

6 Acts as a liaison to Trinity Home Office, other MO's, partners and affiliates in the development,

implementation and continuous improvement of product line offerings. Creates networks across Trinity to

ensure best-practice implementation.

7 Collects, analyzes, interprets and trends data concerning services provided by the ambulatory sites. Prepares

management reports as requested.

8 Performs other duties as assigned.

Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy

Oakland through performing behaviors consistent with the Trinity Health Values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity

Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as

other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and

professional behaviors.

Supports and conducts one's self in a manner consistent with customer service expectations.

IV Dept/Unit Specific:

Not Applicable

V Working Conditions:

• 50% of time traveling between multiple sites.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.

Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.