Capital One Lead Cisco Voice Engineer in Plano, Texas

Plano 2 (31062), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Lead Cisco Voice Engineer

Here at Capital One, we nurture an environment where people with a variety of thoughts, ideas and backgrounds, all guided by our Shared Values, come together to learn from each other and why Capital One is among the “100 Best Companies to Work For.”

As part of a team that takes responsibility for Capital One’s Voice needs, you will play an integral part in advancing Capital One’s Networking eco-system and culture of technical excellence. You’ll make a key contribution by providing quality day-to-day operational support for a robust suite of professional voice systems. Championing this creates ample opportunities for your growth in the form of working within cross-functional teams, on a constant stream of new challenges, and alongside other very talented technologists, all of which require you to continually innovate and grow with an evolving set of technologies.

If you’re just looking for “a job”, this probably isn’t the place for you. We don’t do complacency. We stretch the boundaries of the possible. We’re looking for people who are always looking to grow and learn. We are seeking a highly creative and intellectually curious Voice Engineer manager who is passionate about Voice, Networking, and all things geeky.

Responsibilities & Expectations:

  • Lead and manage a team of Support Engineers focused on relentless protection of our Voice eco-system: identify opportunities and drive service and process improvements, be diligent about Incident/Problem, Change/Release, Security, Risk/Compliance, and Proactive Monitoring. Take on the responsibility of asset and inventory management, track performance against SLAs to ensure timely resolutions to incidents, the culmination of which resulting in highly available systems

  • Team management responsibilities include providing daily guidance and oversight of associate performance and development and administering performance reviews

  • Install, maintain, and troubleshoot software and hardware in the Cisco CUCM environment

  • Troubleshoot connectivity issues related to Windows servers, Cisco appliances, VMware and Voice Gateways to ensure proper functionality

  • Address Reporting, Monitoring, and Alarming requirements

  • Perform administration, configuration, and monitoring for Cisco CUCM, Unity Connection, Emergency Responder, Avotus, VMware, Linux, and Unigy /NTR equipment

  • Assist in the planning and implementation of Cisco CUCM, Unity Connection, Emergency Responder, Avotus, VMware, Linux and Unigy/NTR equipment upgrades, patches, enhancements and new site builds

  • Identify applications and systems that require updates and coordinate the implementation with the business owner

  • Create and maintain support documentation as required

  • When necessary, be available for on-call support for Voice Network Systems and act as an escalation point for high severity incidents

  • Participate in Business Continuity and Disaster Recovery planning and execution

  • Coordinate, test, and implement applications and technology through projects and initiatives

  • Use your winning personality to establish smooth running environments, which are paramount to your success and happiness

  • While you don’t have to scale buildings, implementing scalable system solutions is required

  • Strong verbal and written communication skills are required due to the dynamic nature of collaborations with customers, vendors, and other engineering teams, solving complex business problems together

  • We’re looking for self-starters, those who can work independently, with and across teams, and regardless of role or level, people with leadership and mentoring skills, freely sharing their knowledge, supporting an agile team environment and mutual growth

  • If you have not figured out yet this place is really running fast and hard. Looking to punch a clock? Turn back. Come here and expect to get things done!!

About You:

  • You’re fungible, and for that matter, fun!

  • Insatiably Curious. You ask why, you explore, you're not afraid to contribute ideas. You can work at a tiny crack until you've broken open the whole nut

  • You’re not intimated by challenges

  • You love learning new technologies and mentoring more junior members of your team

  • We’re seeking someone super passionate about their craft, particularly all things Voice and hyper-focused on delivering world-class solutions on an aggressive schedule. Is this you? We invite you to apply

Basic Qualifications:

  • High School Diploma, GED or equivalent certification, or military experience

  • At least 3 years of management experience

  • At least 5 years’ Cisco VoIP experience

  • At least 5 years’ experience with MGCP, SIP, and CUBE

  • At least 5 years’ experience with CUCM, Unity Connection, and Emergency Responder

  • At least 3 years’ experience with VMware,BGP, OSPF, EIGRP, ACLs, TCP/IP, QoS, and Cisco IoS

  • At least 2 years’ experience working within an ITIL framework, Linux, and Billing servers

Preferred Qualifications:

  • Bachelor’s degree in Information Systems, Computer Science, or Engineering

  • ITIL V2/V3 Foundations Certification

  • CCNP and CCNP Voice Certification strongly desired

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.