Highmark Health Director, Strategic Operations in Pittsburgh, Pennsylvania

Company :

Job Description :


This job is a strategic operations leader for AHN. Designs, promotes, and executes a portfolio of enterprise strategic programs led by AHN operations and a portfolio of operational enhancements focused on optimizing operations and supporting the financial turn around and the ultimate profitability of AHN. Key point of contact and review for key service area and service line enterprise initiatives within AHN. Will function as liaison with the different business areas in the execution of the strategies and manage the various transformation projects for the organization.


  • Plan, organizes staff, direct, and control the day to day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

  • Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions; coaching and development; rewards and recognition; staff productivity and performance management. This may involve providing periodic informal work guidance/direction to other team members; providing performance input and recommendations to management for development and training plans.

  • Design, promote, and execute a portfolio of enterprise strategic programs led by AHN operations and a portfolio ofenhancements focused on optimizing operations and supporting the financial turn around and ultimate profitability of AHN. Manage and lead major transformation projects and teams comprised of internal or external strategy strategy consulting resources.

  • Act as key point of contact and review for service area and for service line enterprise initiatives within AHN. Develop and lead a new strategic operations department by building productive relationships with key corporate, facility and clinical leaders and involving, engaging and collaborating with other Clinical Access colleagues.

  • Stay abreast of changing market conditions and market sharedynamics related to AHN business.

  • Develop project, program, and operational analytic reports necessary to effectively manage operations.

  • Develop and make effective business cases to support funding of programs to include the development of sophisticated analytical frameworks, defining an approach and methodology to analyze issues, gathering essential data, executing the required analysis, identifying issues or problems, developing the proposed solution/ approach and executing on it.

  • Serve as subject matter expert to the Transformation Office and executive management and stakeholders, including being able to make presentation to executives of the transformation initiatives and proposed solutions.

  • Identify and address the change management elements of the transformation to ensure that the transformation is sustainable throughout the organization. This includes areas such as coaching, identification/alignment of training resources, documentation of future state processes, etc.

  • Other duties as assigned.



  • Bachelor's Degree in Business, Health, or Economics


  • None


  • Master's Degree



  • 3 - 5 years of management or leadership experience


  • 5 - 7 years of experience with large-scale project management or program management

  • 5 - 7 years of direct or indirect experience with Organizational Change Management



  • None


  • None



  • Broad application of principles, theories, and concepts in strategic thinking, plus working knowledge of other related fields

  • Strong PC application skills (MS Office including PowerPoint and Excel)

  • Excellent communication and presentation skills


  • Knowledge of healthcare industry trends and challenges

  • Extensive knowledge of Healthcare industry strategies, insurance operations and financing, clinical delivery, and/or ancillary products

Language requirements (other than English)

  • None

Travel requirements

  • 0% - 25%

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Highmark Health and its subsidiaries and affiliates comprise a national health and wellness organization that employs more than 40,000 people and serves nearly 50 million Americans in all 50 states and the District of Columbia. The organization includes businesses in health insurance, health care delivery, managed vision care, retail eyewear and eye care services, eyewear manufacturing, dental solutions, health risk solutions, and innovative, technology-based solutions. Highmark Health is the parent of Highmark Inc., Allegheny Health Network, HM Health Solutions, and HM Home and Community Services LLC.