Kelly Services Operations Manager - Talent Acquisition - Phoenix, AZ in Phoenix, Arizona

The Operations Manager will have the opportunity to interact with key decision makers/stakeholders, delivering consultative solutions for tactical/operational services on behalf of Kelly Services’ Managed Service Provider (MSP) program. This person will sit onsite at our client’s facility in Phoenix, AZ.

As part of Kelly's Outsourcing Consulting Group (OCG), Contingent Workforce Outsourcing (CWO) leverages staffing, procurement, and supplier management expertise to bring customers an end-to-end centralized workforce management program.

Responsibilities Include:

  • Analyze performance goals and service level agreements to ensure we are meeting and surpassing expectations and goals

  • Ensure accurate billing and reconciliation processes are maintained and escalate when necessary

  • Using analytics to drive consultative solutions and program improvements

  • Ensures the successful hiring, orientation and training of staff members

  • Performance management and development of staff members

  • Identify staff development opportunities including training

  • Adhere and comply with HR/employment practices including but not limited to hiring practices, Equal Employment Opportunity Commission, Americans with Disabilities Act, and Affirmative action guidelines

  • Partners with and supports other operations areas to complete projects that improve the operations of the business practice

  • Identify additional business opportunities to be added to current operations

  • Others duties as assigned

Required qualifications and experience:


  • Must possess a solid understanding of HR practices as they relate to recruiting, interviewing, performance management, and knowledge of applicable employment laws

  • Demonstrated success at driving/executing business process

  • Utilizes effective project management skills

  • Proven problem solving and root cause analysis skills

  • Ability to analyze data and provide recommendations based on data strongly desired

  • Strong analytical and attention to detail skills

  • Can effectively manage a team of up to 10 employees

  • Knowledge of data capture and timely reporting on key metrics

  • Knowledge/experience of Lean, six sigma, and/or other quality practices

  • Must have previous experience with Fieldglass or another vendor management tool

  • IT staffing experience preferred


  • Excellent troubleshooting with the ability to resolve complex problems

  • Ability to multi-task, use sound judgment and prioritize are necessary

  • Strong problem solving skills with the ability to simplify strategy into specific actions, make decisions and communicate priorities

  • Operates successfully in a matrix environment

  • Collaborates and is able to share responsibility for results

  • Demonstrates the ability to work with challenging and demanding clients and adapts to changes

  • Works confidently with clients at multiple levels within an organization

  • Develops and demonstrates strong relationships with the organization

  • Manages staff through motivation, teambuilding, and recognition

  • Able to function autonomously yet know when to get higher level management and/or C.O.E. involved

  • Must be comfortable influencing many levels of management both within Kelly and the client.

  • Strong goal orientation and commitment to quality and ethical behavior


  • Bachelors’ degree or equivalent experience

  • 3-5 years’ experience in talent acquisition including recruiting, MSP and/or account management, operations management, consulting, project management or procurement/supply chain specific to contingent workforce outsourcing

  • Prior supervisory or management experience

  • Demonstrated knowledge/experience in screening, hiring, orientating, training, assigning, and managing temporary employees; with the ability to market candidates/negotiate rates.

  • Demonstrated experience in/working knowledge of managed service delivery business process with experience in full-lifecycle recruitment, direct hiring (full-time), and/or business process outsourcing activities.

  • Must be able to manage in complex matrix environments with multiple stakeholders including the management of suppliers

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.