Kelly Services Operations Manager - Talent Acquisition - Phoenix, AZ in Phoenix, Arizona
The Operations Manager will have the opportunity to interact with key decision makers/stakeholders, delivering consultative solutions for tactical/operational services on behalf of Kelly Services’ Managed Service Provider (MSP) program. This person will sit onsite at our client’s facility in Phoenix, AZ.
As part of Kelly's Outsourcing Consulting Group (OCG), Contingent Workforce Outsourcing (CWO) leverages staffing, procurement, and supplier management expertise to bring customers an end-to-end centralized workforce management program.
Analyze performance goals and service level agreements to ensure we are meeting and surpassing expectations and goals
Ensure accurate billing and reconciliation processes are maintained and escalate when necessary
Using analytics to drive consultative solutions and program improvements
Ensures the successful hiring, orientation and training of staff members
Performance management and development of staff members
Identify staff development opportunities including training
Adhere and comply with HR/employment practices including but not limited to hiring practices, Equal Employment Opportunity Commission, Americans with Disabilities Act, and Affirmative action guidelines
Partners with and supports other operations areas to complete projects that improve the operations of the business practice
Identify additional business opportunities to be added to current operations
Others duties as assigned
Required qualifications and experience:
Must possess a solid understanding of HR practices as they relate to recruiting, interviewing, performance management, and knowledge of applicable employment laws
Demonstrated success at driving/executing business process
Utilizes effective project management skills
Proven problem solving and root cause analysis skills
Ability to analyze data and provide recommendations based on data strongly desired
Strong analytical and attention to detail skills
Can effectively manage a team of up to 10 employees
Knowledge of data capture and timely reporting on key metrics
Knowledge/experience of Lean, six sigma, and/or other quality practices
Must have previous experience with Fieldglass or another vendor management tool
IT staffing experience preferred
Excellent troubleshooting with the ability to resolve complex problems
Ability to multi-task, use sound judgment and prioritize are necessary
Strong problem solving skills with the ability to simplify strategy into specific actions, make decisions and communicate priorities
Operates successfully in a matrix environment
Collaborates and is able to share responsibility for results
Demonstrates the ability to work with challenging and demanding clients and adapts to changes
Works confidently with clients at multiple levels within an organization
Develops and demonstrates strong relationships with the organization
Manages staff through motivation, teambuilding, and recognition
Able to function autonomously yet know when to get higher level management and/or C.O.E. involved
Must be comfortable influencing many levels of management both within Kelly and the client.
Strong goal orientation and commitment to quality and ethical behavior
Bachelors’ degree or equivalent experience
3-5 years’ experience in talent acquisition including recruiting, MSP and/or account management, operations management, consulting, project management or procurement/supply chain specific to contingent workforce outsourcing
Prior supervisory or management experience
Demonstrated knowledge/experience in screening, hiring, orientating, training, assigning, and managing temporary employees; with the ability to market candidates/negotiate rates.
Demonstrated experience in/working knowledge of managed service delivery business process with experience in full-lifecycle recruitment, direct hiring (full-time), and/or business process outsourcing activities.
Must be able to manage in complex matrix environments with multiple stakeholders including the management of suppliers
About Kelly Services®
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.