American Express Director, Recruitment Operations and Program Governance in Phoenix, Arizona

T he Director, Recruitment Operations and Program Governance, is responsible creating an on-going governance model/structure enterprise-wide to ensure our recruitment program, practices and services deliver a world-class experience for our stakeholders effectively and efficiently, while maintaining consistency and meeting all legal/compliance needs.

Individual will project manage the effort to develop and implement a global governance structure that allows the recruitment service delivery teams to enhance performance levels while effectively managing costs and maintaining program integrity. Define and develop key metrics, reporting and tracking capabilities to ensure that the delivery of recruiting services aligns with overall talent goals of American Express and meets required corporate and local compliance requirements.

  • Provide corporation with a global competitive advantage by developing and communicating best practices for recruiting efficiency and effectiveness. Serve as an “early-alert” on all trend/issues related to recruiting performance.

  • Develop a collaborative forum to allow stakeholders to share best practices across all recruiting functions globally

  • Define and maintain policies and processes for managing recruiting related functions globally to ensure recruiting is operating in most efficient and cost-effective manner. These functions include requisitions; internal job application/posting; employee referrals; working with recruitment firms; employment background checking/drug testing; skill assessments; employment records and retention; temporary staffing firms; and, contingent labor/workforce

  • Partner with local recruitment and HR teams to ensure compliance with all labor laws and regulatory agency requirements, including EEO, OFCCP, Works Councils and other legal and regulatory bodies

  • Build and maintain strong cross functional relationships to ensure that all generated policies and process improvements are implemented effectively according to defined standard.

  • Keep abreast of latest regulatory and compliance requirements to ensure compliance in a timely manner

  • Work with all recruitment/contingent labor vendors to ensure program compliance globally and regionally and SLA monitoring

  • Serve as first point of escalation for all recruitment/contingent labor vendor issues to ensure timely resolutions

  • Manage strategic relationships with primary vendors, including SLAs

  • Partner with other internal or external teams on all audit / control related activities and requests

  • Develop and monitor key recruiting metrics and reports (recruiter and vendor performance) to ensure that the recruiting organization is meeting the needs of its internal clients, the corporation's talent agenda, and company and local compliance requirements

  • Conduct audits and work with other recruiting leaders to ensure quality and completeness of required data

  • College degree (BA or BS) with 15 years of general HR or financial experience, with demonstrated track record in end-to-end process design/engineering, in large global environment required

  • Experience in a recruiting operations and vendor management is required

  • Excellent verbal and written communication skills, including the ability to generate concise, but complete, easily understood operation reports and business briefing documents (e.g. memos and presentations)

  • Very strong skills in quantitative and trend analysis with a high level of proficiency in constructing EXCEL spreadsheets, and benchmarking studies

  • Effective in problem solving crossing organizational and geographic lines, with demonstrated strong global project management and implementation experience

  • Experience with managing global vendors (process intensive) and Service Level Agreements

  • Working familiarity with temporary and professional recruiting, including related activities such as search, background checks, drug testing, etc.

  • Working familiarity with EEO, OFCCP, Works Councils and other legal and regulatory requirements

  • Global experience, perspective and sensitivity to international recruiting practices

  • Deep and broad understanding of best practices worldwide in Recruiting policies and procedures

  • A successful track record designing, communicating and managing change on a large national/global basis; consultative skills a plus

  • Outstanding analytical and relationship management skills with the ability to "sell" change effectively and influence others in highly "matrixed" environment

  • Ability to work at a strategic level and influence outcomes of strategic initiatives; consultative experience/skills a plus

  • Strong strategic and operational orientation and ability to comprehend and execute against broad complex organizational needs

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Human Resources

Title: Director, Recruitment Operations and Program Governance

Location: New York-New York

Other Locations: US-Utah-Salt Lake City, US-Arizona-Phoenix

Requisition ID: 17010108